Quality Assurance Coordinator

Quality Assurance Coordinator

www.all4kids.org

Want to work for an award-winning non-profit organization that continues to be recognized for making a positive impact in communities? Come find out why Los Angeles Business Journal is calling us one of the “Best Places to Work!”

With more than a century of experience, Children’s Bureau is a trusted nonprofit leader in strengthening vulnerable children, their parents and the communities in which they live. We thrive on innovation, thinking differently and bringing life-changing moments to those in need.

Understanding Our Core Values:

• Collaboration: We view responsibilities as shared and provide support, feedback, motivation to others.
• Equity Mindset: We stand by building an inclusive and equitable working environment. We believe everyone here within the organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world.
• Mission-Driven: We performs duties in a manner that exemplify the Mission and Vision and ensure customer satisfaction. Customers of Children’s Bureau are defined as clients, families, co-workers and vendors.
• Ownership: We effectively manage our own work, and the work of our teams when relevant, ensuring delivery of high-quality work.
• Initiative: We proactively seeks opportunities to develop self and serve the organization.
• Communication: We demonstrate empathy and listening.

Benefits and Perks:

• Robust benefits package
• Generous paid time off and a culture that promotes work life balance.
• Selfcare opportunities, employee engagement initiatives and an extensive health and wellness program offered for all staff.
• A culture that cultivates learning and promotes growth and development through our award-winning internal university.
• Trauma Informed Resilience Oriented Care (TIROC): We build trust for our communities by implementing trauma informed values in the work that we do.
• Recognized as “DEI Non-Profit of the Year” by Los Angeles Business Journal

Take a sneak peak into our Children's Bureau culture! (click here)

Check out what our employees are saying! (click here)

Children’s Bureau of Southern CA proudly is committed and supportive of complete pay transparency. The position of Quality Assurance Coordinator will pay $23/hour.

Must have Covid-19 Vaccine and Booster.

Learn more about the Job:

Job Responsibilities:

• Ensure compliance with data collection mandates.
• Coordinate collection of program performance for monthly, quarterly and annual reports program reports.
• Analyze data to support Continuous Quality Improvement process for recruitment, enrollment, engagement, retention, service delivery, client outcomes and accreditation standards.
• Foster a "culture of curiosity" within program team.
• Coordinate with Administrator in project management of Children's Bureau System as related to the PFF Program. Solve any system related obstacles to effective data management in partnership with Program Management.
• Work with staff to ensure client files are up to date in all information systems with a complete summary of services received.
• Work within a team-oriented approach to meet the needs of the families, community and the stakeholders and to ensure excellence in overall service delivery.
• Assist with projects related to accreditation preparation and adherence.

General

• Maintains confidentiality in matters of agency operations, personnel, and program participants.
• Maintains positive communications with all agency staff, program participants, and visitors.
• Exercises good judgment in performance of duties and responsibilities.
• Supports existing agency policies, principles and mission.

Job Qualifications:

• Two years' experience with data collection and data entry.
• One year experience of direct service working with families preferred.
• Experience with ongoing monitoring, summarizing, and reviewing data results to improve programming and data systems.
• Familiarity with interfacing with multiple information systems preferred.
• Experience managing complex databases. At least one-year direct service experience working with families preferred.
• Computer literacy including Windows, Word, Access, Excel.
• Strong team, organizational and time management skills.
• Strong oral and written communication skills, including positive face to face and telephone interaction skills.
• Ability to work in a multi-cultural environment required.
• Previous experience involving teamwork/team building to accomplish a common goal required.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Data entry: 1 year (Preferred)

Ability to Relocate:

• Palmdale, CA 93551: Relocate before starting work (Required)

Work Location: In person