Quality Assurance Supervisor

The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company's food safety and quality policies, procedures, and activities involved in production. This individual maintains close working relationships with other department managers and supervisory personnel to meet and maintain product quality, identify problems affecting product quality, maximize productivity and comply with regulatory requirements. This individual reports to the FSQA Manager.

Responsibilities:

• Monitors operational processes to ensure all products are manufactured to food safety and quality requirements,
• Updates and maintains all Crown Bakeries' food safety and quality-related documentation
• Completes daily verification of all quality-related operational documentation,
• Manages assigned CBN program manuals, including updating documentation, conducting training, and completing weekly audits,
• Assists FSQA manager in co-packing relationships, including complaint response, sales sample requests, and customer product evaluations.
• Ensures any GMP, food hygiene and safety standards are within compliance.
• Report any food safety incidents (i.e. GMP violations, ingredient and product contamination, metal detection non-conformances, screen or magnet deviancies, glass breakage, and/or pest harborage).
• Conduct all job duties in a safe manner
• Inspect and enforce safe behaviors
• Monitors and verifies prerequisite programs and HACCP activities, including:

1. Assisting in mock recalls for incoming raw materials and finished products,
2. Assisting with equipment calibration and environmental program requirements, and
3. Assisting in cross-training personnel on HACCP, GMP, SPC analytical methods, and all other pertinent programs,

Leadership:

• Collaborative interaction with all departments to promote exceptional quality practices,
• Continuously mentor effectively with leadership and hourly associates to train on quality programs.

Process Control:

• Assists in implementing and documenting customer complaint corrective action(s),
• Audits and documents daily food safety and quality activity in the production area,
• Maintains incoming supplies documentation, including raw material specifications, and assists in acquiring all necessary documentation for trial materials,
• Monitors, analyzes, and reports deviations regarding food safety and quality controls including non-conformances, SPC Matrix, and Sightline Systems Dipix to drive process improvements,
• Assists in the investigation of foreign material and HOLD-related finished products,

Quality Systems:

• Support manufacturing facility quality systems (FSMA, GFSI, BRC/SQF, FDA, USDA, GMP)
• Participates in all 3rd part audits (including BRC, regulatory, & customer-related)
• Responsible for Customer and Supplier information management (Specifications, Formulas, & COAs)
• Assists with sales sample selection, packing, and shipping as requested,
• Completes Product Sensory evaluations and shelf-life capability studies,

Product Development:

• Participates in research / development projects as requested,
• Participates in customer scorings and product showings as required.

Qualifications:

• Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe PDF
• HACCP certification completion,
• Experience with Good Manufacturing Practices, HACCP, BRC or SQF, and OSHA,
• Must have own transportation
• Able to stand for long periods, walk in distance, climb, and lift up to 50lbs,
• Strong written and verbal communication skills,
• Able to make quality decisions based on problem solving and team interaction,
• Able to work cross-functionally as a team in order to complete tasks

Preferred Qualifications:

• Undergraduate Degree in Agricultural Sciences, Business, Engineer, or Industry specific field of study
• Minimum two years of supervisory experience in food manufacturing facility or related field