Quality Assurance Specialist

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
Summary:
The Quality Assurance Specialist is a senior member of the QA team, exemplifying expertise in Quality Assurance processes and Test Management. This role entails leading test cycles, validating results, and enhancing process documentation. A deep understanding of healthcare systems is highly regarded. Reporting to the QA Manager, the Specialist plays a pivotal role in advancing our QA methodologies and practices.
Essential Duties and Responsibilities:

• Develop and implement advanced Quality Assurance and control standards.
• Lead collaboration with business units for comprehensive testing of software releases.
• Refine Test Management process documentation, aligning with industry best practices.
• Spearhead activities for exhaustive testing of new products or updates.
• Analyze test results, oversee defect resolution, and elevate quality metrics.
• Identify and rectify inefficiencies in the QA process.
• Facilitate communication between QA, project management, operations, and key stakeholders.
• Provide expert leadership in vendor management and uphold superior QA standards.

Minimum Qualifications:
Required Education: Bachelors or equivalent work experience
Required Experience:

• Minimum 5 years of experience in Quality Assurance, primarily managing testing resources.
• Expert in creating, reviewing, and ensuring the precision of critical QA documentation.
• Exceptional attention to detail, particularly in obtaining comprehensive stakeholder and resource approvals.
• Advanced knowledge of Key Performance Indicators (KPIs) and their application in monitoring and improving QA project outcomes.
• Proficient with ServiceNow and adept at transitioning to or integrating new tools for project tracking.
• Proven track record of successfully managing complex QA projects, with an emphasis on strategic planning and resource allocation.
• Outstanding communication skills, coupled with strong leadership qualities and the ability to drive cross-functional collaboration

Preferred Experience:

• Advanced professional certifications (Quality Engineer/Auditor, ISTQB, etc.).
• Proficiency with MS Office, ServiceNow, G-Suite tools, and Clinical Applications.
• Extensive experience in Clinical Workflow management.

Computer Skills Required: Microsoft Office Suite, G-Suite, ServiceNow
Physical Demands:
In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.