Address
Form of workAnderson Health Services (AHS) offers Mental and Behavioral Health programs to provide 24/7 emotional support to youth with a history of complex trauma. From Emergency Placement to Psychiatric Residential Treatment, AHS adheres to an evidence based best practice trauma informed approach in meeting the individual therapeutic needs of each youth. Every day is unique, and every youth is special deserving of compassion, respect, empathy, and genuineness. The AHS campus provides a safe environment promoting exploration, understanding, and learning fostering growth and development while leading to recovery. The success of the youth is the driving principle, fundamental building block, and purpose of AHS programs.
Anderson Health Services is seeking a Quality Specialist for its facility. The position is assisting programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization.
Anderson Health Services is seeking a Quality Specialist for its facility. The position is assisting programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization.
QUALITY SPECIALIST ESSENTIAL FUNCTION:
- Contribute to a positive team culture through your actions, attitude, and communication
- Display trauma informed practices and principles in your interactions with customers, with peers and with leadership
- Ensure compliance with CARF standards and preparation for CARF surveys to assist the organization in maintaining accreditation status.
- Assist with organization-wide policy and procedure updates and distribution
- Development of Performance & Quality Improvement forms for communication across departments.
- Develop rapport with stakeholders and assist the Quality Director of Performance & Quality Improvement regarding correspondences, collaboration, tracking and follow up on compliance concerns.
- Monitoring, oversight and support are provided by conducting audits, conducting follow up and ensuring follow through on internal and external audits and plans of corrections.
- Monitoring of safety & quality, staff-supervision, documentation and training effectiveness. Ensuring that agency, state and federal Guidelines are upheld.
KNOWLEDGE AND SKILLS REQUIRED:
- Problem Solving - Gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time
- Adaptability - Changes approach or method to best fit the situation
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan
- Judgment - Supports and explains reasoning for decisions; includes appropriate people in decision-making process
- Planning/Organizing - Uses time efficiently; sets goals and objectives
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality
- Quantity - Meets productivity standards; strives to increase productivity
EDUCATION REQUIREMENTS:
- A Bachelor’s degree in Human Services, or other related field is required for this position.
OTHER REQUIREMENTS:
- Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required.
- Experience with conducting investigations of grievances and knowledge of CARF accreditation standards preferred.
- Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required.
- Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel. Excellent time management, verbal and written communication skills.
Physical Requirements:
- This position is sedentary and will require the incumbent to sit for extended periods of time. It may also require physical tasks such as standing, walking, stooping, or bending. In the event of an emergency, the incumbent must have the ability to extricate themselves and clients safely.
BENEFITS:
- Competitive Salary
- Health Benefits
- Paid Time Off and Paid Holidays
- Meals Provided
