Quality Assurance Specialist

Summary of Position

The Quality Assurance Specialist (QA Specialist) represents the Louisiana Department of Revenue (LDOR). The QA Specialist performs QA reviews of completed work, identifies performance deficiencies, and assists in developing ongoing refresher training for individuals or the entire operational staff. This position requires excellent interpersonal, organizational, written, and spoken communication skills. The Quality Assurance Specialist must have thorough knowledge of the tax laws and departmental policies and procedures and have excellent written and verbal communication skills, analytical skills, interpersonal relationship skills, and pay close attention to detail.

Essential Job Requirements

• Assists the QA Manager in developing and implementing QA and training programs
• Conducts Quality Assurance reviews
• Assists the QA and Training Managers in report preparation
• Conducts training sessions, either individually or in group settings
• Provides one-on-one mentoring to new employees or those having difficulty meeting quality requirements Performs other duties as assigned by management
• Review cases to ensure that all federal and state guidelines are being met

Required Education

• Associates / College Degree in business or a related field with a minimum of 1-2 years related quality.
• Familiarity with Quality processes, methodologies and software applications

Required Experience

• Minimum of two years Quality Assurance experience
• Relevant computer skills
• Experience with supervising, developing and monitoring QA programs
• Demonstrated excellence of oral and written communication
• Demonstrated excellence of organizational skills
• Ability to perform in a fast-paced environment
• Experience in training one-on-one and in group settings

This is not a remote job opportunity. You must be able to train and work from the Bossier City Call Center.