Quality Assurance Specialist

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).
Position Summary: Responsible for clerical duties and general operations functions within the Quality Assurance department in order to maintain quality control among various departments of RCB Bank. Essential Functions: 1. Review output from multiple systems to the input sheets submitted by branch personnel and
various departments throughout the bank. This includes but is not limited to New Accounts,
Image Operations, Customer Support Services maintenance, Call Center setup and maintenance,
ATM setup and maintenance, NetTeller setup and maintenance, Cash Management product setup
and maintenance. 2. Give input for best practices as it relates to current data input procedures or the documents used
for data input. 3. Log and verify multiple policy violations with complete accuracy. Experience Required: Banking experience preferred.
Customer service experience preferred. General clerical experience preferred. Education, Certifications and Specialized Training: High school diploma or GED required. Job-Specific Skills and Knowledge: • Ability to perform routine data entry at an advanced rate of speed and accuracy. • Demonstrated interpersonal skills. • Sound communication skills. • A continuous improvement mindset. • Ability to work with minimal direction while maintaining focus and productivity. • Working knowledge of applicable computer systems, such as Microsoft Word, Excel, PowerPoint and
Outlook.
RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.
Other details

• Job Family 5-Administrative Support Workers
• Pay Type Hourly