Quality Assurance Representative

Welcome Home! Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Quality Assurance RepresentativeSummary:

Responsible for inspecting and evaluating the construction of Lennar homes to ensure divisional consistency and compliance with quality standards, building codes, scopes of work and specifications. The goal is an exceptional customer experience by achieving a Zero-Defect Home at New Home Celebration.

• Inspect, document and input and review the materials and quality of workmanship by evaluating homes assigned to you at each community on a regular basis.
• Complete follow-up inspections to sign-off and verify that documented defects, deviations, or non-compliance items have been completed.
• Conduct customer New Home Celebration and Acceptance Orientations on an as needed basis.
• Support and build formidable team relationships with Construction and Customer Care Departments to resolve quality issues promptly.
• Communicate with customers and other Lennar associates as needed to include giving updates, scheduling orientations, obtaining sign-offs and attend other meetings, as necessary.
• Review Division Reports for each community daily and help achieve the division standard in construction quality.
• Participate in meetings to discuss quality-related matters and provide input on project progress.
• Take photographs for training and evaluation purposes of excellent examples of good work and of areas for improvement.
• Evaluate all aspects of the Quality Assurance, Home Delivery and Zero-Defect Closing process.
• Perform and/or evaluate the Quality Check process on all communities or as directed and suggest potential improvements.
• Achieve continuous improvement in the customer satisfaction ratings as set forth by the division.
• Facilitate and participate in training within the division on an as needed basis.
• Perform all other duties as assigned.

• One (1) year of Construction or Quality Control, or Customer Service experience required
• High school diploma or GED required
• Valid and unrestricted Motor Vehicle License required
• Strong written and oral communication skills
• Detail-oriented with construction knowledge
• Basic computer knowledge
• Strong Mobile Device and Application user skills
• Familiarity with construction software is a plus (BuildPro, Sales Force)
• Work experience following general departmental procedures
• Interact well with co-workers
• Comply with and implement company policies and procedures
• Accept constructive criticism for the benefit of continuous improvement
• Strong work ethic
• Team player with strong interpersonal skills

Physical Requirements:

Wear each day appropriate Personal Protective Equipment, hard hat, high visibility shirt or vest and protective footwear. Requires the ability to work more than eight hours per day in the confined quarters of an office and/or the field environment. Also requires the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry items up to fifty pounds. Must be able to see, speak and hear. Finger dexterity required to operate a computer keyboard, calculator, iPad, and iPhone. The ability to use inspection tools and equipment. Must be able to work safely in an outdoor construction environment under all weather conditions around hazardous chemicals, dust, and dirt. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork and to receive/return phone messages. Standing required for inspecting, filing, and copying. Daily travel between communities required.

FLSA Status: Non-Exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation – up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone’s Included Day
• Student Debt Repayment Program
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

#CB

#LI-CC1

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.