Address
Form of workJob Duties/Responsibilities:
• Provides Quality Assurance, information, technical assistance, support, and problem solving for assigned properties
• Follows all ASL and QA policies and procedures
• Maintains Quality Assurance documentation
• Reviews the following for Service Coordination program compliance online, virtually, or onsite:
o Resident documentation
o Continuing education
o All other items included on the Quality Assurance Report form
• Writes and delivers QA Reports bi-annually after reviewing Service Coordination program compliance; delivering one in-person and one virtually
• Travel as required for on-site Quality Assurance, professional training, and conferences
• Provides input into the development of reporting and monitoring systems
• Interviews new-hire candidates (via phone, internet, or Teams)
• Assists in the development of new service coordination training
• Follows the terms of QA contracts and provide Quality Assurance for service coordinator contracts with non-ASL properties
• Promotes ASL Quality Assurance services and training to outside companies
• Remains current with the SCMF HUD Resource Guide, HUD Service Coordination updates, and other resources
• Shares resources for elders and HUD Service Coordination Program compliance
• Develops and implements the Annual Service Coordination Conference
• Shares best of practices for service coordination
• Provides assistance per request of the Director of Service Coordination
• Relays critical information to the Director of Service Coordination
• Collaborates with Regional Directors, Area Managers, and Property Managers regarding concerns that impact Service Coordination and residents
• Maintains travel cost efficiency per QA Handbook
• Manages company credit card and charges related to travel, education, and/or office expenditures
• Completes and submits monthly credit card reconciliation as needed
• Performs other duties as assigned
Education/ Qualifications/Skills:
• Bachelor’s Degree in the field of social services or gerontology, Master’s Degree preferred. Minimum of five years of experience in Service Coordination
• Knowledge of all HUD compliance for service coordination
• Vast knowledge of community resources and government resources that serve low- income elders
• Ability to provide unbiased evaluation based on documentation
• Ability to hold Service Coordination staff accountable for their duties
• Proven experience in leadership, service management, organization, and problem solving
• Good communication skills including written, spoken, and interpersonal skills
• Strong computer skills in Microsoft 365
• Experience in education or training preferred
• Ability to collaborate with colleagues, outside contracts, and vendors
ADA Compliance:
Physical Ability: Duties require the ability to exert moderate physical effort, typically involving some combination of stooping, kneeling, crouching and crawling. This position will also involve some lifting, carrying, pushing, and/or pulling objects and materials of modest weight (10-50 pounds).
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.
Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.
