Quality Assurance Manager

Job Description

The Quality Assurance Manager (QAM) is responsible for working with the GM to establish and maintain best-of-class customer services in our retail store operations – typically focusing on either “Operations” or “Customer Service.” The QAM oversees and is accountable for their assigned portion of total store operations - ensuring maximum sales and profitability through merchandising, inventory control, expense control, employee management, resource management, safety management, operating costs control, and overseeing all aspects of nursery sales, nursery production, nursery maintenance, and nursery organization. The QAM acts as a “key-holder” and as the acting GM in the absence of their GM.

The QAM must be able to enhance customer satisfaction, meet sales and profitability goals, and manage staff effectively. This position directly supervises one or more of the following store positions: Logistics Specialist, Customer Service Specialist, Yard Superintendent, Sales Lead, and/or Inventory Specialist, as well as helping the GM oversee the management of the rest of the store employees.

Pay: $38-40,000 Base salary + 4% commission from Sales

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid Time Off 

Key Duties and Responsibilities

• Helping oversee and manage a full service MVN retail nursery operation (Store).
• Owning their assigned “Operations” or “Customer Service” duties and responsibilities.
• Assisting to ensure that each customer receives outstanding service by providing a safe, clean, friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Assisting to ensure compliance with all company policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Training and developing store management in all aspects of the business, directing and monitoring training and development of store personnel.
• Assisting in controlling loss, shrinkage, waste, variable expenses, payroll and employee turnover.
• Helping to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signage, and assortment in all areas of the nursery.
• Reviewing store trends and recommending and initiating changes for maximizing goals and objectives.
• Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Helping to oversee and participating in the sales transactions of the store, including counter and phone sales, as well as overseeing product installation/delivery.
• Ensuring the protection and proper use of all store assets, including inventory, equipment and facilities.
• Assisting to oversee administrative functions including POS transactions, warranty issues, etc.
• Assisting to maintain outstanding store conditions and visual merchandising standards.
• Proposing innovative ideas to increase market share to Marketing and Sr. Management.
• Helping deal with all issues that arise from employee or customers (complaints, grievances, etc.)
• Being a shining example of good behavior and high performance and local face of MVN.
• Conducting or overseeing all safety training including, heat, vehicle, pesticide safety, etc.
• Assisting to oversee logistics/customer service.
• Performing other duties and tasks as assigned.

Qualifications: Knowledge, Skills & Abilities

• At least 2 years of experience in retail operations.
• At least 1 year in supervisory or lead role.
• Experience in a retail, nursery, landscaping, or related environment preferred.
• Solid management skills along with a basic understanding of HR and sales fundamentals.
• Understanding of sales and operations planning process, demand forecasting and marketing.
• Excellent customer relation and interpersonal skills.
• Excellent verbal and written communication skills.
• Self-directed and motivated, and able to act in an entrepreneurial fashion.
• Ability to work independently to complete specific tasks and meet inflexible deadlines.
• Aptitude in decision-making and problem solving.
• Ability to work well with others and be a leader.
• Basic computer skills including experience with POS systems, and MS Office (Word, Excel, etc.)
• Strong time management, attention to detail, and follow through.
• Strong organizational skills and ability to coordinate multiple projects/activities simultaneously.
• Good working knowledge of Texas native plant communities a plus.

Education
Two or Four year degree in Management, Business Administration, or relevant field (or equivalent knowledge gained through formal education, specialized training, or additional job experience)
Physical requirements/Working conditions
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER
Frequent travel required - Must have valid driver’s license and show proof of a satisfactory driving record.

About Us
Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees. We are an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. We are a Drug Free Workplace.

Job Type: Full-time

Schedule:

• 8 hour shift
• 10 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: In person

#MVN

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