Quality Assurance And Training Coordinator

The Communications, Outreach, Recruitment, and Enrollment Team at the California Conservation Corps is looking to add a team member to support Quality Assurance and recruiter training leading to a smoother enrollment of Corpsmembers. This is truly a unique opportunity to put your data aggregation, data presentation, and business analytics skills to work in a Salesforce and SharePoint environment with life transforming outcomes. Your research-based strategy recommendations will inform CORE policy and processes that could be the difference in whether a young adult enrolls in our program. This position is one of purpose and impact that you will be able to see daily as the stories of Corpsmembers launching their careers are created, developed, and shared by you and your teammates.
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You will find additional information about the job in the Duty Statement .
Working Conditions
The position is located at 1719 24th Street, Sacramento, CA 95816. While this position is based at the CCC Headquarters, travel to CCC centers may be required. Limited telework opportunities may be available depending on operational need.
Hybrid - This position is classified as "Hybrid" and eligible for up to four days of telework per week.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST
• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-408975
Position #(s):
533-321-5157-XXX
Working Title:
Quality Assurance and Training Coordinator
Classification:
STAFF SERVICES ANALYST $3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
Shall Consider:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,518.00 - $6,907.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information

• Do you want to make a positive, significant difference in the lives of citizens in communities throughout Calfornia?
• Do you want to directly improve the lives of citizens in the State of Calfornia through the implementation of vital environmental restoration projects?

Then the California Conservation Corps (CCC) has the job for you!
The CCC is a dynamic organization committed to developing young adults by challenging them to complete a year of public service and conservation-related work. Employees of the CCC are leaders who inspire, educate and challenge young people to further their educational and professional goals.
If you are looking to work for a state department that demands excellence, inspires staff to do their best and protects and enhances the state's environment, we invite you to apply for a position with the California Conservation Corps, the finest youth Environmental Restoration, Education, Workforce Development program in the world.
Career Consultation
California Conservation Corps is excited to take part in the first agency-wide collaborative physical career center. The career center is located in the heart of Downtown Sacramento in the brand new CNRA headquarters building. Services provided include one-on-one career consultations, application/resume review, career guidance, mock interviews, and tips for applying.
Days: Open every Tuesday and Thursday (except state holidays)
Hours: 11 a.m. to 3 p.m.
Address: Poppy Pavilion, 715 P Street, Sacramento, CA 95814
Department Website: http://www.ccc.ca.gov
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/24/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
CA Conservation Corps
Attn: Hiring Desk
1719 24th Street
Sacramento , CA 95816
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
CA Conservation Corps
Hiring Desk
1719 24th Street
Sacramento , CA 95816
Please address your application to the attention of Human Resources - Hiring Desk.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  Your statement must not exceed 2 pages in length, using Arial 11-point font. Pages must be numbered with your name, email and phone number on each page. Applications without the inclusion of an SOQ, or with an SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process).
  
• Describe your knowledge about the California Conservation Corps
• Provide specific examples in describing your experience developing and delivering training for a team or group.
• Share how you have made policy or process recommendations to management based on data aggregation and data analysis
• Describe your training, knowledge and experience in Salesforce or other customer relationship management software and database

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to establish and maintain effective and beneficial relationships with internal and external customers.
• Demonstrated experience interpreting policies, regulations, and laws.
• Strong problem solving, decision making and critical thinking as well as good written and oral communication skills.
• Ability to communicate effectively with executive management and various customers professionally.
• Ability to exercise a high degree of initiative and flexibility as well as tact and good judgment.
• Documented Salesforce knowledge and experience.
• Documented training in SharePoint and data presentation.
• Strong knowledge and experience with Excel, PPT, Visio.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.
The CCC Headquarters is adjacent to the 24 th Street Regional Transit light rail stop. Free and convenient street parking is available.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ccc.ca.gov
Human Resources Contact:
Hiring Desk
(916) 341-3221
Careers@ccc.ca.gov
Hiring Unit Contact:
Roberta Nishimura
(916) 834-6979
Roberta.Nishimura@ccc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Karen Chesmore
(916) 341-3196
EEO@ccc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Eligibility Information
To be considered for the job vacancy you must satisfy one of the following requirements:

List Eligibility - Successfully complete the civil service exam for classification of Staff Services Analyst or Associate Governmental Program Analyst . Please refer to the exam bulletins for the frequency of administration of this exam. For SSA, this position also has a LEAP exam available for those who have LEAP certification. To learn more about the LEAP certification process visit CalHR's website Limited Examination and Appointment Program (LEAP) page .

Transfer Eligibility - Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).

Reinstatement Eligibility - Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above.

Training & Development (T&D) Assignment - State employees in a permanent appointment, and no longer on probation, may be considered for a T&D assignment.

Non-Electronic Submissions
If applying by postal mail or in-person drop off, please indicate RPA 22.23-0340 / JC 408975 in the job title section of your State application.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.