Quality Assurance & Compliance Specialist

JOB SUMMARY

This position is responsible for ensuring compliance with all Federal, State, County and local regulations related to the operation of Interfaith’ s various programs. This position will monitor and evaluate overall program effectiveness, quality and compliance, and performs related work as required supporting the mission of Interfaith Community Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The following duties and responsibilities are those considered to be essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.

• Assists management in ensuring compliance with all Federal, State, County, and local regulations related to the operation of Interfaith’s wide array of programs, grants and contracts;
• Provides technical assistance and training related to the US Department of Housing and Urban Development (HUD), US Department of Labor, US Department of Health and Human Services, Internal Revenue Service regulations, and other related federal, state, and local regulations to program management and staff;
• Supports all annual government contract submissions for these programs
• Leads and performs complex professional-analytical work pertaining to the review and analysis of departmental operations, policies and procedures, which may include ad hoc analyses of various statistical and fiscal data;
• Assists in the preparation of and monitoring of contracts and agreements with outside service providers as needed;
• Supports process of program accreditation/maintenance of accreditation through the Commission on Accreditation of Rehabilitation Facilities (CARF);
• Tracks outcomes and performance, using the Homeless Management Information System (HMIS)/Clarity Human Services and Efforts to Outcomes (ETO);
• Reviews program updates, letters, and notices for potential impact on programs and activities; recommends and prepares policy and procedure changes to ensure compliance;
• Prepares reports and data queries as requested by leadership;
• Carries out functions of the Agency Quality Assurance and Compliance Plan within various Interfaith departments and supports the development and improvement of policies and procedures related to compliance and Quality Assurance; and
• Performs internal program audits/Quality Assurance Reviews for programs on a regular basis.
• Tests internal systems of controls and monitoring to ensure that all aspects of the programs (including but not limited to personnel files, billing, and fiscal data, and programming) are in compliance with contracts and regulations and maintains the highest standards of care.
• Conducts, develops, and implements periodic internal evaluations utilizing quantitative data to assess the effectiveness of Interfaith’s various programs.
• Assists in the development of internal Quality Improvement Plans and Corrective Action Plans.
• Provides results of internal assessments to be presented in communications materials and reports.
• Maintains contract files and policies and procedures in an efficient, organized manner.
• Performs analysis of data, including trends in program performance, client demographics, and needs assessments.
• Helps to ensure that Interfaith’s various programs are fully prepared for audits and monitoring visits.
• Performs additional duties as assigned.

EMPLOYMENT BENEFITS

• Paid Time Off – Three weeks to start!
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

EDUCATION/YEARS EXPERIENCE

• Bachelor’s Degree in Business, Public Administration, or related field required.
• One (1) or more years of experience in auditing and/or Quality Assurance, working in highly regulated program compliance, or closely related field-required.
• Any combination of educational and work experience that would be equivalent to the stated minimum requirements.
• Experience with Homeless Management Information System (HMIS)/Clarity Human Services and Efforts to Outcomes (ETO) preferred.