Quality Assurance Analyst

Title: Quality Assurance Analyst
Location: Richmond, VA
Duration: Regular Full Time
Job Description:

The technology Lead will partner with function leaders, process owners, to provide an end-to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process re-engineering. Actively contributes to the cultural shift providing proactive alignment to tactical and strategic goals, process integration and horizontal support.

The candidate will engage with functional partners regularly to analyze, implement changes, and update process models by utilizing sound process improvement models and techniques, managing the continuous design or redesign of processes and supporting enterprise priorities as it relates to horizontal integration of processes and initiatives. The ideal candidate will have a passion for process transformation and re-engineering and will develop close working relationships with operations teams and process owners, building trust and confidence at all levels.

The candidate should have the ability to challenge and influence stakeholders at all levels in the organization, with excellent analytical skills, critical thinking, and a process improvement mindset. The right candidate will be accountable for the development of process models and the improvement and management of processes within or across business functions as it relates to our efforts with a focus on long-term strategic goals, process integration and supporting the identification of horizontal opportunities.

Required Skills:

• 5 years or more experience working with business operations, process improvement, project management, analytics, and/or business transformation
• Expertise in process engineering and optimization.
• Proven leadership capabilities with a track record of delivering results
• Ability to challenge and influence stakeholders at various levels
• Ability to lead cross-functional workgroups and champion initiatives
• Experience in analyzing data, operational models and process maps
• Strong presentation development skills including the ability to distil many data points and processes into concise summaries with detailed illustrations and examples
• Excellent verbal and communication skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions
• Critical thinking skills – the ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment
• Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions
• Ability to understand new technologies, intellectually curious.
• Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Commitment to challenging the status quo and promoting positive change
• Advanced Visio, Excel and PowerPoint skills

Desired Skills:

• Oversight of modelling standards and adherence to Operational Excellence guidelines.
• Process analysis, process modelling and governance
• Documenting and analyzing current/target state business processes
• Ability to establish priorities across regions, driving OpEx efforts through partnerships with process owners, enterprise teams, tech partners and SMEs.
• Ambassador of the Operational Excellence culture, partnering with leaders across the organization to support short and long-term strategy.
• Provides expertise for the proactive identification of opportunities from a process efficiency perspective and automation.
• Participate and drive process workshops and deep dive sessions to drive OpEx culture and a mindset of continuous improvement.
• Prepare presentations and process overviews utilizing models and complementary data to assist leaders and owners in process re-engineering activities.
• Support process automation activities and understand automation capabilities, in addition to a strong focus on streamlining and simplification our business
• Provide an end-to-end view of processes within business functions with proper identification of hand-offs and process connectors
• Provides direction for strategic alignment of Operational Excellence processes with our Risk and Controls framework.