Quality Analyst

Must Have Technical Skills, Tools, Or Experience:
" Overall years of experience 3-5 years
" Access Certification background
" SharePoint Online
" Microsoft Suite - heavy Excel
" Customer Service Experience
" SQL - writing script from scratch, editing queries for desired result of data, Oracle SQL
" PowerShell
" Jira - opening tickets/cases
" Agile - mindset of multiple projects/timelines
Nice to Have:
" OIM - can train on this, used for certification process
" Confluence
" Cloud AND/OR Azure Technology
" ServiceNow
Years Of Overall Experience
" 3-5 years' experience
Role And The Key Responsibilities
" Assist in the manual and time consuming process of security campaigns. These campaigns ensure that those within the bank have the correct level of access for their role. This validation is completed on an application level and a technical access layer.
" Assist customers with their questions. These questions arise when a user has a QA review to complete. If any access is found as inappropriate it is then revoked. It's important for this person to assist these customers through understanding the process.
" Evaluate the quality assurance process by pulling random samples and uploading that list to SharePoint online.
" Report results on end of campaign through manipulating/working the data to bring about an understanding of the campaign.