Quality Analyst

The Quality Analyst manages all aspects of quality around the Texarkana Mill's folding carton paperboard by providing guidance, implementing improvements, and responding to customer issues.  This role also acts as a change agent for continuous improvement utilizing lean manufacturing and six sigma principles.The Quality Analyst manages all aspects of quality around the Texarkana Mill's folding carton paperboard by providing guidance, implementing improvements, and responding to customer issues.  This role also acts as a change agent for continuous improvement utilizing lean manufacturing and six sigma principles.

Duties & Responsibilities

• Demonstrate and promote safety as a core value by creating a safe work environment where no one gets hurt.
• Provide leadership in continuous improvement that drives the enhancement of existing procedures and develop new systems/procedures to achieve mill goals and customer expectations.
• Work with Quality Systems/CI Manager and Operating Departments to identify process gaps from best practice and then implements solutions to close those gaps.
• Act as change agent to drive continuous improvement, which includes root cause analysis and problem solving.
• Educate operation employees to ensure working knowledge of continuous improvement methods, processes, and procedures.
• Performs analyses on manufacturing processes and implements improvements based on trials coordination and data analysis.
• Responsible to develop and implement non-capital and possible capital cost reduction projects.
• Organize, lead, and manage project teams to deliver process improvement results.
• Develop a good understanding of Mill's Product Lines and their requirements.
• Lead Folding Carton Specifications efforts and assist in development of new grades and/or testing.
• Compile and analyze quality testing and process data to determine root cause for quality issues and improvement opportunities.
• Conduct research, investigate and respond to customer complaints and issues.  Also, assist in development of corrective actions and review effectiveness of these corrective actions.
• Interface with customers on all levels to determine and address quality issues.
• Understand board properties, testing, visual defects and end customer expectations in order to provide guidance on to Quality, Production, Sales, and Customer Technical Services.
• Fulfill weekend duty responsibilities which includes visually evaluating production, detail review of quality parameters and reports, dispositioning product, managing lab technicians and handling test and quality issues.
• Review and update ISO documents. 
• Plan and conduct new hire and quality training of personnel as required.
• Must document and clearly convey results of work within the mill's work systems.
• Other duties, as assigned.

Required Characteristics

• Bachelor's Degree in Engineering, Paper Science or related field with three (3) years of continuous improvement experience in paper or related industry

OR

• Ten (10) years of progressive experience in a continuous improvement role including five (5) years of experience in paper or related industry
• Strong interpersonal and customer service skills
• Demonstrated project facilitation skills
• Proficient in Microsoft applications

• Demonstrated statistical analysis skills - SPC, multivariable testing, measurement system analysis, hypothesis testing
• Demonstrated ability to communicate professionally with people at all levels of the organization, external contacts, and customers

• Comprehensive knowledge of quality or continuous improvement processes
• Demonstrated ability to balance priorities to meet short and long-term objectives
• Strong organizational skills with the desire to accept the challenge of working in continually changing internal and external business conditions
• Proven oral and written communication skills
• Knowledge Lean Manufacturing or Six Sigma
• Must pass drug test and background check
• Must be legally authorized to work in the United States
   

Desired Characteristics

• Comprehensive knowledge of the processes and operations of an integrated paper mill
• Working knowledge of the operation of an integrated mill
• Experience in SBS or CUK industry
• Experience in poly extrusion
• Demonstrated experience with quality or continuous improvement software applications, i.e. Minitab

• Comprehensive understanding of ISO 9001