Qc Specialist (Internal)

Responsibilities:

• Conduct daily and general quality audits
• Attend internal meetings
• Regularly collect and analyze data related to service quality indicators
• Identify trends, patterns, and areas for improvement based on analysis of service KPIs.
• Generate reports and dashboards to track service quality performance and communicate findings to relevant department
• Compare actual service quality against predefined targets
• Develop action plans for improvement
• Maintain accurate documentation and records of quality-related activities
• Generate reports and dashboards to track service quality performance and communicate findings to relevant departments
• Perform other tasks as needed or requested

Requirements:

• Possessing strong Integrity, Commitment, Adaptation, Respect and Excellence
• Strong problem-solving and self-awareness skills
• Outstanding organizational skills with attention to detail
• Ability to prioritize and manage a busy and changing workload
• Results-oriented with a passion for improvement and innovation
• Excellent English language skills, both written and spoken
• Advanced computer proficiency
• Applicant has to be Team Support (or above) as per Categorization for at least 6 months
  

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