Put Your Hospitality Skills To Work - Call Center Opportunities- Leads

PREVIOUS SUPERVISORY SKILLS/TRAINING REQUIRED (3) years 

We are seeking a Put Your Hospitality Skills To Work - Call Center Opportunities- Leads to join our team! You will be responsible for helping customers and Call Center agents by providing accounts and service information and resolving customer service issues. Help others working for a Call Center that supports this country's leading hospitals

Several openings for Team Leads/Associate Supervisors

Tuesday - Saturday - 3pm -11

Sunday - Thursday 3:30 - 11

Responsibilities:

• Handle customer inquiries and concerns
• Provide information to Call Center team on procedures
• Troubleshoot and resolve system and account issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving protocols and services

​Qualifications:

• Previous experience in customer service, hospitality management, sales, or other related fields
• Ability to build rapport with clients and team members
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to coach and train