Address
Form of workJob Description
The Fletcher Library on the West campus seeks a Public Services Specialist to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success.
This position staffs the Fletcher Library Information Desk from Sunday to Thursday providing circulation and reference assistance. In addition, this position performs Opening and Closing duties on Sundays, following established practices. This position reports the Building Manager.
Working Environment
Work Schedule:
Sunday 10:45am-7:15pm
Monday- Thursday 1:45pm - 10:15pm
Intersession Schedule
Monday to Friday 8:45am - 5:15pm
May assist at other library locations
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Associate's degree AND one (1) year prior customer service experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Department Statement
A center of energy, imagination and innovation, the ASU Library is home to nine library facilities across five ASU campus locations - providing students and faculty access to millions of information resources, learning assets, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces. Serving as a critical gateway to ASU's research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU. A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded. More information about the library can be found at lib.asu.edu.
Desired Qualifications
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Essential Duties
Provide excellent customer service.
Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
Display knowledge and understanding of all ASU Library services, including current initiatives
May provide virtual informational services via "Ask a Librarian" chat / triage email.
Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.
Provide basic troubleshooting of computer and printing needs.
Provide directional assistance for the Library and campus.
Carry out fulfillment duties, including but not limited to:
Process resource requests (e.g. holds, recalls).
Monitor materials on hold for library users.
Run and process system-generated material status lists.
Provide inter-departmental support, including but not limited to:
Accessibility
Collection Maintenance
Course Resources
Interlibrary Loan
Resolve conflicts and address emergencies, refer to supervisor or ASU Police as appropriate.
Oversee Student Workers; Provide support
Collection Liaison - Coordinate with the Collections directorate to maintain the Fletcher Library's stacks collection.
Run and process system-generated material status lists.
May assist Public Services Coordinator with art displays
Help oversee evening/weekend art installations
Follow-up with Coordinator over installation issues
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.
The Fletcher Library on the West campus seeks a Public Services Specialist to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success.
This position staffs the Fletcher Library Information Desk from Sunday to Thursday providing circulation and reference assistance. In addition, this position performs Opening and Closing duties on Sundays, following established practices. This position reports the Building Manager.
Working Environment
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
- Exposure to dust and other airborne materials
- Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack, Zoom, etc.), office equipment (copier, printer, scanner, etc.).• May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials.
- Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor.
- May work alternate hours, including days and/or weekends, as needed.
Work Schedule:
Sunday 10:45am-7:15pm
Monday- Thursday 1:45pm - 10:15pm
Intersession Schedule
Monday to Friday 8:45am - 5:15pm
May assist at other library locations
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Minimum Qualifications
Associate's degree AND one (1) year prior customer service experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Department Statement
A center of energy, imagination and innovation, the ASU Library is home to nine library facilities across five ASU campus locations - providing students and faculty access to millions of information resources, learning assets, world-class collections, outstanding study spaces, advanced data centers and a suite of makerspaces. Serving as a critical gateway to ASU's research and knowledge enterprise, the ASU Library works to collaborate, educate and innovate across disciplines, communities and technologies, while leveraging key research, learning and engagement opportunities that are unique to ASU. A strong supporter of student success and a critical partner in realizing the New American University mission of access, excellence and impact, the ASU Library is a space of potentiality, out of which many futures can be built and of which none are excluded. More information about the library can be found at lib.asu.edu.
Desired Qualifications
- Demonstrated knowledge with Library usage, practices, and systems.
- Experience in using Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).
- Evidence of effective communication.
- Experience in customer service principles, methods and practices.
- Demonstrated knowledge of the concepts of equity, diversity, and inclusion.
- Demonstrated knowledge of the concepts of sustainable practices.
ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Essential Duties
Provide excellent customer service.
Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
Display knowledge and understanding of all ASU Library services, including current initiatives
May provide virtual informational services via "Ask a Librarian" chat / triage email.
Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.
Provide basic troubleshooting of computer and printing needs.
Provide directional assistance for the Library and campus.
Carry out fulfillment duties, including but not limited to:
Process resource requests (e.g. holds, recalls).
Monitor materials on hold for library users.
Run and process system-generated material status lists.
Provide inter-departmental support, including but not limited to:
Accessibility
Collection Maintenance
Course Resources
Interlibrary Loan
Resolve conflicts and address emergencies, refer to supervisor or ASU Police as appropriate.
Oversee Student Workers; Provide support
Collection Liaison - Coordinate with the Collections directorate to maintain the Fletcher Library's stacks collection.
Run and process system-generated material status lists.
May assist Public Services Coordinator with art displays
Help oversee evening/weekend art installations
Follow-up with Coordinator over installation issues
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.
