Public Service Systems Specialist (Flvc)

Job Title:Public Service Systems Specialist (FLVC)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 56735
Department

Florida Virtual Campus (FLVC)

The Public ServicesSystems Specialist is part of the Integrated Library Systems workgroup which is part of the Integrated Library Services unit in FLVC Library Services. The unit is responsible for supporting, maintaining, developing, configuring, and troubleshooting the Integrated Library System (ILS), including the Statewide Borrowing Service, UBorrow, and outfacing Discovery Service for Florida’s public college and university libraries using an array of automated tools that make it easier to manage library materials and streamline delivery of library services.

Responsibilities

This Public ServicesSystems Specialist is part of the Integrated Library System (ILS) Workgroup, which helps the libraries of the public university and college systems of Florida manage the Integrated library system. Using expertise and system knowledge, the incumbent analyzes user needs and identifies, develops, and implements solutions. This position provides expertise and works collaboratively with library staff in Public Services, technical services to develop strategies for discovery and access. This position coordinates all aspects of circulation and consortia resource sharing of the integrated library system and coordinates state-wide projects related to development, implementation, and optimization of FLVC supported services for constituent libraries. This position supports the Public Services functions of the system: Circulation, Course Reserves, UBorrow/ILL and the Discovery Interface. The specialist work requires a detailed understanding of all ILS data, configuration options, programs and outputs relevant to the area of work.

Troubleshoot and resolve problems identified with the ILS and Discovery Tool and report issues to the vendor as necessary. Manage and support patron-facing services including the discovery interface and access services functionality (Circulation, Reserves, and Resource Sharing). This may require work outside of business hours in case of emergencies.

Participate in the ongoing planning and delivery of access to library resources and services for faculty, students, staff and researchers. Assist in the training, planning and coordination of projects related to ILS, Discovery Tool, and related products.

Develops, plans, schedules, and conducts instructional and informational programs that enable libraries to use FLVC services and products effectively, within established guidelines. Designs and develops instructional and informational materials for use in delivering the programs. Communicate systems status updates and share information with and make presentations to various state library and regional groups. Visit libraries as appropriate to fulfill assigned responsibilities. Some travel required.

Serve as liaison for the FLVC DoIT programmers, library and campus IT where they intersect in relation to FLVC's services, specifically patron loads, bill / fine export, and authentication / authorization. Understand the functional, operational, and service needs of the library in order to develop gateways between the library's online resources and locally developed or third-party application. Maintain current awareness of research and developments in areas of responsibility, including standards, library trends, statistics and instructional design.

Performs work in support of business processes and projects, as assigned. Performs time-sensitive tasks and meets established deadlines; maintains effective communications with appropriate FLVC staff; maintains effective working relationships to ensure the success of the business processes and projects. Other duties as assigned.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and four years’ experience or a high school diploma or equivalent and eight years of experience. (Note: or a combination of appropriate post high school education and experience equal to eight years.)

Ability to communicate effectively verbally and in writing.

Ability to convey technical information to technical and nontechnical users.

Ability to develop and implement policies, procedures, goals, and objectives.

Ability to document existing and new processes.

Ability to establish and maintain effective working relationships.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Ability to utilize technical and problem solving skills.

Preferred Qualifications

Master's degree from a library program accredited by the American Library Association

Previous experience working in circulation or interlibrary loan at an academic library.

Experience configuring ExLibris’ Alma/Primo VE Integrated Library System.

Successful completion of Alma and/or Primo VE Certified Administrator Exams.

Experience working with xml/xsl.

Experience working with Microsoft Office applications, including proficiency with Excel.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

It is recommended to upload a cover letter.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Primarily Remote – Employees living in Tallahassee have the option to work in the office.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.