Public Safety Dispatcher I/Ii

Salary : $3,860.13 - $5,309.20 Monthly
Location : Lake County, CA
Job Type: Full Time - Open to all applicants
Job Number: 24-049
Department: Sheriff POST
Opening Date: 02/17/2024
Closing Date: 2/26/2024 5:00 PM Pacific
General Recruitment Information
Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list.
The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements.
The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference.
To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes. All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details.
Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position.
The Lake County Sheriff's Office is offering a $10,000.00 hiring incentive to applicants hired as a permanent Public Safety Dispatcher I/II with the County of Lake. The $10,000.00 hiring incentive will be made in two (2) $5,000.00 payments. The first $5,000.00 payment will be made to an employee within the next available pay period following the initial, first time hire of theemployee in the Public Safety Dispatcher I/II classification in the Lake County Sheriff's Office. The second $5,000.00 payment will be made upon successful completion of employment probation.
Employee must remain employed with the County for two (2) years or repay the hiring incentive; the employee shall authorize such repayment as a payroll deduction from the final paycheck, and/or repay any shortage not covered in the final paycheck with a personal check payable to the County of Lake within 15 days of termination.
Minimum Qualifications
PUBLIC SAFETY DISPATCHER I
Licensing and Certifications:
Possession of, or ability to obtain, an appropriate valid California driver's license.
Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series.
Education and Experience:
One (1) year of full-time office support experience.
Experience in a PUBLIC SAFETY agency is preferred.
PUBLIC SAFETY DISPATCHER II
Licensing and Certifications:
Possession of, or ability to obtain, an appropriate valid California driver's license.
Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST.
Education and Experience:
One (1) year of full-time experience performing PUBLIC SAFETY dispatching work comparable to that of a Public Safety Dispatcher I with the County of Lake.
Full Job Description
PUBLIC SAFETY DISPATCHER I
DEFINITION
Under direct supervision, learns to receive and dispatch routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other PUBLIC SAFETY personnel and equipment; maintains field communications during incidents; learns to serve as a PUBLIC SAFETY answering point for Lake County; performs general office support assignments; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is the entry and first working level in the Public Safety Dispatcher series. Incumbents have responsibility for dispatching and maintaining field communications with PUBLIC SAFETY personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. The Public Safety Dispatcher I level performs many assignments in training and learning capacity.
Positions in the Public Safety Dispatcher series are flexibly staffed. Incumbents may advance to the higher classifications after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff, as assigned. Exercises no supervision over staff.
EXAMPLES OF ESSENTIAL DUTIES
Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.

• Answers the telephone, receiving and classifying calls.
• Learns and exercises basic responsibility in determining the priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other PUBLIC SAFETY units, according to availability, assigned geographic area, and location.
• Maintains field communications for PUBLIC SAFETY checks and during emergencies and incidents.
• Ensures adequate back-up for Sheriff's Office personnel.
• Learns to serve as a PUBLIC SAFETY answering point for Lake County.
• Transfers emergency calls to other agencies as warranted.
• Monitors various PUBLIC SAFETY radio channels, coordinating efforts in dispatching personnel and equipment.
• Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages.
• Enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD).
• Arranges and coordinates the removal of deceased persons during coroner responses.
• Coordinates PUBLIC SAFETY communications using a telephone, radio, and computer equipment.
• Confirms warrants and performs records checks.
• Updates daily dispatching logs.
• Enters information such as stolen/repossessed property, missing persons, and repossessed and stolen vehicles into the teletype and computerized information systems.
• Operates dispatching equipment, office equipment, and computers.
• Provides information to staff, civic groups, and the public regarding the Sheriff's Office.
• May search master recordings for information.
• May testify in court.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS
Knowledge of:

• Basic operating policies, procedures, and functions of the Sheriff's Office for receiving, disseminating, and processing various types of information for emergency and non-emergency calls for services.

• Laws, codes, and regulations related to transmission/reception of PUBLIC SAFETY communications.
• The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County.

• The general geography of Lake County.
• Modern office methods and procedures, including computers and computer programs.
• Proper and effective methods of deploying law enforcement personnel.
• Principles and procedures of recordkeeping.
• Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations.
• Customer service principles and techniques.
• Written and oral communications skills.

• Proper English spelling, grammar, and punctuation.
• Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.
• Principles and techniques for working with groups and fostering effective team interaction.

Ability to:

• Read and interpret maps and other pertinent documentation.

• Observe and accurately recall places, names, descriptive characteristics, and facts of incidents.
• Learn to apply laws, codes, and regulations related to the transmission/reception of PUBLIC SAFETY communications.

• Learn the proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County.
• Use sound judgment in dispatching personnel and equipment.
• Think clearly and act calmly in emergency situations.
• Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Evaluate situations and respond appropriately.
• Take and transmit clear and complete directions and information.
• Use a keyboard to enter and extract a variety of data and information.
• Deal tactfully and courteously with the public and other staff.
• Perform a variety of office support work.
• Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies.
• Communicate clearly and concisely, both orally and in writing.

• Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Licensing and Certifications:
Possession of, or ability to obtain, an appropriate valid California driver's license.
Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series.
Education and Experience:
One (1) year of full-time office support experience.
Experience in a PUBLIC SAFETY agency is preferred.
PUBLIC SAFETY DISPATCHER II
DEFINITION
Under direct supervision, receives and dispatches routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other PUBLIC SAFETY personnel and equipment; maintains field communications during incidents; serves as a PUBLIC SAFETY answering point for Lake County; performs general office support assignments; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is the journey level classification in the Public Safety Dispatcher series. Incumbents in this classification are responsible for dispatching and maintaining field communications with PUBLIC SAFETY personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities.
This class is distinguished from Public Safety Dispatcher I in that incumbents perform a greater scope of assignments requiring more-in-depth knowledge of county dispatching and emergency 911 systems. It is further distinguished from the Supervising Public Safety Dispatcher in that incumbents in the latter perform staff scheduling and training activities and exercise shift supervision responsibilities, as well as perform dispatching duties.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff, as assigned. Exercises no supervision over staff.
EXAMPLES OF ESSENTIAL DUTIES
Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.

• Answers the telephone, receiving and classifying calls.
• Determines priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other PUBLIC SAFETY units, according to availability, assigned geographic area, and locations.
• Maintains field communications for PUBLIC SAFETY checks and during emergencies and incidents.
• Ensures adequate back-up for Sheriff's Office personnel.
• Serves as a PUBLIC SAFETY answering point for Lake County; transfers emergency calls to other agencies as warranted.
• Monitors various PUBLIC SAFETY radio channels, coordinating efforts in dispatching personnel and equipment.
• Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages.
• Records and maintains master audio tape recording equipment for all radio transmissions and telephone calls.
• Enters and clears infor...