Public Assistance Program Eligibility Specialist (Fas Ii)

Salary : $53,925.00 - $84,258.00 Annually
Location : West St. Paul, MN
Job Type: Various Hours
Job Number: 3306Experienced only.24.001
Department: Employment & Economic Assistance
Opening Date: 02/05/2024
Closing Date: 2/16/2024 4:30 PM Central
General Description
POSTING TYPE: Open Competitive
DEPARTMENT: Employment & Economic Assistance
HOURS: The majority of positions available are full-time (40 hours per week).
PREFERRED HIRING RANGE: $53,925 - $67,406 annually
FULL SALARY RANGE: $53,925.00 - $84,258.00 annually (Grade 106)
LOCATION: West St. Paul
UNION: AFSCME 306
Note: This posting is exclusively for applicants with experience in the last 12 months
determining eligibility for Public Assistance benefits within Minnesota.
What you will do: In this position, you will evaluate Dakota County residents' basic needs, health and well-being are met by assessing clients' economic, social, and health-related issues in order to accurately determine Public Assistance Program Eligibility. Some examples of programs are Child Care Assistance Program, General Assistance, Medicaid, Minnesota Family Investment Program (MFIP), MNsure, and Supplement Nutrition Assistance Program (SNAP).
This position is for someone who enjoys working with people and computers, plus has an interest in helping individuals or families in times of financial crisis. Public AssistanceEligibility Specialists are often the first line of defense against poverty. We use in depth analysis of information received from internal and external customers, and multiple data sources. This career requires attention to detail, quality customer service and strong interpersonal communication skills.
Examples of Some Work Performed in this Position

1. Determine eligibility for multiple Public Assistance Programs, complete interviews, and review and verify information received from multiple sources.
2. Review household information periodically to ensure accurate ongoing eligibility.
3. Communicate program rules and requirements, benefit levels, expectations, and timelines to customers.
4. Calculate benefit amounts per county, state, and federal program guidelines.
5. Data entry into multiple state and county computer systems.
6. Provide case management on individual or team caseload.

About Dakota CountyDakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence in public service, with a focus on four values: Service, Integrity, People, and Innovation.
Dakota County employs nearly 2000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique; we offer important careers - like the Program Eligibility Specialist (FAS II)- that make a difference in people's lives. You will not be just another employee; you'll be a valued employee making a difference in the lives of Dakota County residents every single day.
Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.
Click for information from our staff.
Minimum Qualifications
• Bachelor's Degree from an accredited educational institution.
OR
• Associate's Degree AND TWO or more years' experience working with the public.
OR
• Technical Certificate/Diploma AND THREE or more years' experience working with the public.
OR
• Completion of at least 90 quarter credits (Incomplete degree) AND TWO or more years' experience working with the public.
OR
• High School graduate or equivalent (G.E.D.) AND FOUR or more years' experience in a closely related position such as: Public Financial Worker, Child Support Specialist, or Program Associate/Case Aid. One year of experience must have occurred in Minnesota within the past five years.
• Candidate must be proficient at keyboard skills including typing at least 35 WPM.
To be eligible for hire, an applicant must successfully complete a background check and meet the criminal history background criteria required to access certain networks/systems necessary to perform the essential functions of this position.
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Demonstrates a commitment to support cultural diversity County wide and actively supports the County's diversity initiatives and works to address the needs of diverse and underserved communities.
2. Interview Dakota County residents to assess their needs, gather information, and determine what governmental or community resources can meet those needs.
3. Provide services by assessing and determining financial Assistance Program Eligibility.
4. Coordinate services by collaborating with staff and external service providers.
5. Reassess clients' needs and eligibility criteria to determine continued Program Eligibility and ensure their well-being as required or needed.
6. Represent the agency in administrative-type settings related to Program Eligibility, including appeals.
7. Represent the agency in internal and external work groups and advisory committees, document and prepare presentations.
8. Provide training on programs, work methods, and procedures to other agency staff.

ESSENTIAL FUNCTIONS: 1-8
Knowledge, Skills & Abilities and Work Environment

• Demonstrates an understanding of and respect for the diversity of customers, staff, and co-workers.
• Creates a respectful workplace that promotes equity and addresses the needs of diverse and underserved communities.
• Ability to assess a persons' social, economic, emotional, and health needs.
• Ability to assess complex life situations and make related decisions and recommendations to resolve problems.
• Comprehensive knowledge of computer software and information systems.
• Knowledge of investigative interviewing techniques.
• Knowledge of community resources.
• Some knowledge of income and asset types and their relationship to Public Assistance Program Eligibility.
• Must possess a high level of analytical skills.
• Possess strong customer service skills to effectively communicate with both our internal and external customers.
• Ability to communicate effectively both orally and in writing, including composing comprehensive and concise case notes.
• Ability to work both independently and as a team member.
• Ability to work under stress and use discretion in making decisions.
• Ability to prioritize work according to client and agency needs.
• Ability to effectively keyboard and manage electronic documents.

Work Environment: Work is hybrid performed in mostly a remote environment after initial training. There will be times that require work within a County office building or designated off-site location such as but not limited to: minimum monthly in-office presence, team meetings, gathering necessary work equipment, completing required trainings or forms for employment. Lifting requirement of up to 20 pounds on an occasional basis. Equipment used may include, but is not limited to laptop, printer, calculator, and telephone.
Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits
• Excellent work-life balance
• Generous paid time off (accrual rate starts at four weeks per year)
• Eleven paid holidays each year and one floating holiday
• Pension with a generous employer contribution
• Ability to work from home some of the time

Selection Process

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct interviews and reference checks before extending an offer
• We extend an offer and conduct background check(s)

Visit our Benefits site for more information.
01
Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below and application materials. It is IMPERATIVE that information provided on the application and resume are detailed and clearly outline your work experience & skills. They must also support and/or match answers to the supplemental questions.Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.
02
Please initial the box below to CONFIRM that you have reviewed, understand and possess the minimum qualifications for this position.
03
Select which best describes your education and related experience.

• High School graduate or equivalent (G.E.D.) AND FOUR or more years' experience in a closely related position such as: Public Financial Worker, Child Support Specialist, or Program Associate/Case Aid. One year of this experience has occurred in Minnesota within the past five years
• Technical Certificate/Diploma AND THREE or more years' experience working with the public
• Completion of at least 90 quarter credits (Incomplete degree) AND TWO or more years' experience working with the public
• Associate's Degree AND TWO or more years' experience working with the public
• Bachelor or Master's Degree and additional work experience
• Bachelor or Master's Degree but NO work experience
• I do not have any of the above mentioned education and related work experience

04
How many years of work experience do you have as a Financial Worker/Eligibility Worker determining Public Assistance Program Eligibility with a State or County Agency?

• No experience
• Up to two years
• 2-5 year's experience
• More than five years

05
Please describe your work experience as a Financial Worker/Eligibility Worker determining Public Assistance Programs eligibility with a State or County Agency. Specifically identify the agency, length of employment and job title. If you have no experience, indicate 'NONE'.
06
What programs have you determined eligibility for? (Select all that apply).

• Child Care Assistance Program
• Medical Assistance - MAXIS
• Medical Assistance - METS
• SNAP
• Adult Cash Programs
• Family Cash Programs
• Emergency Programs
• Housing Support
• Other

07
If you selected "Other" in question six (6), please describe that experience below
08
How recent is your eligibility experience?

• Currently a Financial Worker/Eligibility Worker
• Less than 12 months ago
• More than 12 months ago

09
What is your State-issued X number? If you do not have one, write "N/A".
10
Your response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.

• Facebook
• Friend, Family or Colleague
• InDeed
• Job Fair or Dakota County Event
• Job Interest e-mails from Dakota County
• JobsInMinneapolis/StPaul
• League of Minnesota Cities
• LinkedIn
• Minneapolis Diversity.com
• Minnesota Diversity.com
• Minnesota Works Website
• Minnesota Jobs Network.com
• Minnesota Association of Counties
• Monster
• Professional Association Website
• Referred by a Dakota County Employee
• St Paul Diversity.com
• College Website, Instructor, Career Services
• Dakota County Website
• Other

11
If you selected Other, please indicate where you heard about this opportunity with Dakota County.
Required Question