Public Assistance Benefits Eligibility Technician - Greeley

Join the Weld County team to help support your community! The Weld County Department of Human Services (WCDHS) is recruiting for Eligibility Technicians to work out of the Greeley (North County) location.

The Department of Human Services provides assistance in the form of financial and medical programs to help individuals and families in Weld County that qualify.

Vision:

The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Mission:

Engaging and partnering with the community to improve the safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Weld County Department of Human Services’ greatest asset is our staff.

The department of Human Services is searching for an Eligibility Technician to work in the Assistance Payments division in the Greeley office. This position is responsible for reviewing new applications and recertification packets to determine initial and ongoing eligibility for Public Assistance programs. Communicates directly with client to obtain information and offers referrals and additional information relating to services and assistance provided within the department or the community. Manages all assigned cases using various data bases to update and evaluate documentation regarding current and historical household status and other relevant information to provide accurate case management.

This position is not exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act.

The Ideal Candidate Traits for the Eligibility Technician are:

1. Flexibility and adaptability to cope with changes.

2. Strong data entry skills with experience using databases.

3. Positive-minded, customer service.

4. Desire for helping others and professional growth.

$26.04 - $32.99 per hour plus benefits (see benefits tab on the job posting). The position will normally start at $26.04 per hour.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps that Weld County Government has available should you earn the position and demonstrate satisfactory performance over time.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Application and Renewal Processing (40%):

• Reviews new applications, recertification’s and supporting documentation for completeness.
• Performs extensive research in multiple data bases to verify information and identifies any inconsistent information.
• Determines initial eligibility, compliance, and ongoing eligibility for Public Assistance programs using unique guidelines, information obtained from the client interview, and any new information obtained from research.
• Demonstrates accuracy and thoroughness and exemplify personal accountability in the learning process by researching available resources including desk aids, rules, and statues.
• Gathers information such as financial documentation and other supporting information from clients in person, over the phone, and from electronic applications.
• Assists clients in understanding what information and documentation is needed, how it is obtained and how to complete required forms and applications.
• Advises clients of their rights, responsibilities and pertinent rules and regulations.
• Offers information and makes referrals relating to additional services and assistance provided within the Department or the community.

Finalize Application (10%):

• Completes required forms and enter all new and updated client information into several county and state computer programs and/or data bases.
• Updates all required logs and reports and communicate the status of pending cases to track manager.
• Maintains processing expectations and process cases within State guidelines for timeliness.
• Submits case referrals to other divisions such as Child Support Services or the Program Integrity Unit according to the programs' rules and regulations, when appropriate, and complete additional case duties as assigned.

Customer Service (10%):

• Maintains a positive professional relationship with all team members and supports a healthy and productive work environment.
• Maintains a high level of professional communication, customer service and follow through with clients, peers, and supervisors.
• Responds to inquiries timely and communicate case status of assigned work to the appropriate parties.
• Proactively returns calls and e-mails and communicates with supervisor when additional assistance is needed to complete a task.

Compliance (20%):

• Consistently meets processing expectations established by the Assistance Payments Division.
• Maintains efficiency through utilizing provided tools and available interfaces and make collateral contacts when necessary to authorize a case.
• Takes accountability for individually tracking case review outcomes monthly with Supervisor to ensure quality outcomes.
• Understands how quality case processing impacts the clients we serve.

Professionalism and Teamwork (20%):

• Participates in a positive and value-added manner with both internal and external customers.
• Contribute daily to the team’s productivity goals.
• Stays informed by participating as appropriate in all team meetings, attends or views recordings for the division or department updates and reads county wide messaging.
• Understands how one’s day to day work significantly impacts the team’s success.

Qualifications

REQUIRED QUALIFICATIONS:

• High School Diploma or GED Equivalency.
• One-year (1) full time business or clerical experience in an office environment,

OR

any equivalent combination of education or experience.

• Candidate must possess extensive customer service, telephone use, and computer experience that includes data entry and Windows based navigation.
• Candidate must pass WCDHS background checks prior to employment start date.
• Candidate must possess accurate 10 key ability.
• Candidate must possess the ability to enter data into several different computer programs.
• Candidate must possess the ability to use multiple data bases and computer programs.
• Candidate must possess the ability to learn and apply new computer skills on a regular basis.
• Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply critical thinking to problem solve in a work environment.
• Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Candidate must possess the ability to work in and engage in a positive, continuously improving, and professional work environment.
• Candidate must possess the ability to demonstrate flexibility and adaptability in a fast paced, high volume and ever- changing work environment and be able to handle high stress situations.
• Candidate must follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.

PREFERRED QUALIFICATIONS

• Ability to keyboard at 35 words per minute.
• Successful completion of an associate degree.
• One-year (1) work experience determining eligibility for Public Assistance programs in Colorado Benefits Management System (CBMS).

Other Necessary Requirements

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is occasionally required to stand and walk.
• The employee frequently is required to use their hands and reach with hands and arms.
• Occasionally, the employee must lift and/or move up to 25 pounds.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and the ability to adjust focus such as when using a computer or are reading.

WORK ENVIRONMENT

• Primary work location is at the Greeley office.
• Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday.
• We believe we can listen better, learn more and act faster when we are able to build strong internal and external relationships in the same physical space. With this in mind, this position is considered an in-person position. This position may be eligible for up to 10 days per month telework options upon successful completion of initial training and demonstration of the ability to work independently while meeting productivity and quality standards.