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Form of work
This position shall strive to provide exceptional service to both internal and external guests at all times. Clean and maintain all public hotel space including front entrance, lobby areas, restaurants, public restrooms, elevators, pool areas and service areas including employee locker rooms, offices and Housekeeping department, ensuring hotel's standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of the resort.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys and beeper.
- Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift.
- Review assigned area and complete general removal of any trash or debris.
- Stock cleaning carts with designated supplies and equipment.
- Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Clean designated areas with proper chemicals, tools and equipment.
- Ensure that nothing is stored in stairwells.
- Transport any food and beverage trays/items in Public Areas to service areas.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Clean all lamps, light fixtures and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove dust, dirt, marks and fingerprints from doors and doorframes.
- Remove stains, scuffmarks, and dust from baseboards, ledges and corners.
- Polish all brass surfaces.
- Empty trash containers, ashtrays and ash urns in Public Areas.
- Remove trash; debris and cobwebs from balconies/patios.
- Empty vacuum cleaner bags, replace and clean machines.
- Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
- Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
- Stock vending machines in public and employee bathrooms.
- Sweep front entrance daily.
- Sweep and rinse off the pool deck daily.
- Remove soiled towels from pool area and return them to Laundry.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items to the Supervisor.
- Ensure security of hotel property.
Additional Duties & Responsibilities:
- Install cleaned or new drapes.
- Assist Floor Attendant as assigned.
- Stock Housekeeping department supplies.
- Remove grease build-up on front entrance driveways as scheduled.
- Drain, scrub and clean water fountain as scheduled.
- Ensure that all floor care equipment undergoes scheduled preventative maintenance.
- Ability to:
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- be a clear thinker, remaining calm and resolving problems using good judgement
- follow directions thoroughly
- understand guest’s service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
Experience, Education, & Licensure:
- High school diploma or general education degree (GED) or minimum of six months related experience and/or training; or equivalent combination of education and experience
- Previous hospitality experience in a Four Star quality organization preferred
- Must be able to understand, speak, read, and write in the basic English language
- Must be available to work, varied shifts and flexible schedules
- Previous training in guest relations.
- Previous experience in cleaning public buildings
- Knowledge of proper chemical handling.
Compensation:
Base Pay Start Rate: $20
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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