Pt Resident Services - Customer Service Specialist

Who is MiddleTown Property Group?

Owned by twin Ball State Alumni, Dane and Derek Wilson, MiddleTown Property Group is a third-party management company that believes in Property Management reimagined. Where most companies encourage a “Jack of all trades, Master of none” mentality, we have broken down key functions into their own department, creating an innovative model that focuses on providing direct and quality services to our Property Owners and Residents.

MiddleTown Property Group has a growing portfolio that spans over 3,200 units across the state of Indiana. Just as the owners believe in the quality and potential that Indiana has to offer, we strive to improve the communities within Indiana to create better living conditions, one unit at a time.

If you are a high-achieving individual who is looking for opportunities for growth, we are the company for you!

Job Summary:

The Resident ServicesCustomer Service Specialist will work under the leadership of the Director of Resident Service, in coordinating and assisting tenants' service needs. The Customer Service Specialist must meet and maintain the requirements of the Employee Handbook.

Essential Duties and Responsibilities: Resident ServicesCustomer Service Specialist

-Coordinate incoming inquires or visitors to the correct department.

-Work with Property Managers and resolve minor Customer Service issues.

-Communicate with Tenants regarding renewals, maintenance, inspections, lease violations, tenant issues, and any additional needs.

-Put in Maintenance Request into Property Management Software.

-Post Rent Payments from Tenants.

-Prepare Move-In Packets for new Tenants.

-Follow up with Tenants upon move in to verify Tenant needs are meet.

- 20-30hrs a week

Qualifications

-High School Diploma

-Preference of 1 year of Customer Service Experience

- Clean Background

- Valid Driver’s License

- Reliable Vehicle

-Reliable Cell phone with internet capabilities

- Occasional travel required

Typical Physical Demand:

- Ability to lift 20lbs

- Work in an office setting

- Ability to sit in front of a computer for an extended period of time.

- Ability to be on your feet for an extended period of time.

- Ability to use hand and arm for writing and/or typing.

The Essential Job Duties is not an all-inclusive list but does cover many of the duties and responsibilities of the position. Additional duties or responsibilities may be required based due to organization needs, market conditions, organization goals, and owner/client requirements.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Work Location: In person