Pt Dispatcher

PT Dispatcher-Overnight (Thursday and Friday Only)

The dispatcher strategically creates schedules and coordinates which technicians go out to which job sites. The dispatcher keeps records and maintains logs for technician vehicles and equipment. When someone calls for a technician on an emergency basis, the dispatcher will determine which technician to send.

Essential Functions:

• Position Shift: Thursday - Friday, 11p to 7a.
• Maintains responsibility for dispatching all of the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction.
• Answers in-bound calls from customers and assesses their needs.
• Schedules and dispatches technicians to customer’s homes or businesses.
• Provides exceptional customer service to customers at all times.
• Follows up with customers to ensure satisfaction.
• Performs office clerical work, such as filing and organizing.
• Works as a team player and contributes to the team accordingly.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills and Abilities)

• High School Diploma/GED or equivalent experience.
• Previous experience as dispatcher is a plus.
• General computer literacy.
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service.
• Must be efficient with strong attention to detail.
• Must have strong customer support orientation.
• Must have strong skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
• Ability to prioritize tasks and exercise sound judgment.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.