Dispatch / Administrative Specialist

Lott Oil Company is a growing Family Business. We offer great equipment, stability and understand the work/life balance. We believe communication is the greatest asset and believe in working together to improve the company culture and customer satisfaction. You, as an administrative & dispatch specialist, will be greeting customers daily and are expected to represent Lott Oil Co. in a positive manner.

*Salary depends on experience*

Primary Responsibilities and Duties

• Receive and dispatch orders for products or deliveries
• Greet customers in a courteous, professional manner
• Communicate any customer needs to appropriate personnel
• Answer/route phone calls and take messages
• Maintain database by entering new and updated customer and account information
• Process customer and account source documents by reviewing data for deficiencies
• Maintain data entry requirements by following data program techniques and procedures
• Maintain customer confidence and protect operations by keeping information confidential
• Serve customers in person and over the phone by providing product and service information and resolving product and service issues
• Provide operations support and documentation support for Managers
• Handle incoming and outgoing mail
• Prepare and maintain company documents and reports
• Maintain adequate inventory levels to meet customer demand
• Perform counts and ensure all inventory is accounted for and reported according to company policy
• Generate bills and invoices specific to customer accounts
• Process all payment using various pay services
• Utilize accounting software to identify outstanding accounts

Knowledge, Skills, and Abilities

• High school diploma required
• Collage degree or related work experience recommended
• Expert customer service skills
• Problem solving, computer savvy
• Organizational skills, thoroughness
• Phone and documentation skills
• Ability to handle multiple tasks
• Good communication skills and detail oriented

Benefits:

• Health Insurance
• 401K & 401K Matching
• Health Savings Account
• 10 vacation + 5 sick days per year (after probationary period)