Patient Concierge/Receptionist

The Patient Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding Medical Spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally assisting nurses and management when needed.

Duties and Responsibilities:

• Be on time for shifts and maintain a consistent, regular attendance record.
• Properly open and close each day according to Standard Operating Procedures.
• Accurately book, change and cancel appointments.
• Schedule and/or confirm Good Faith Exams have been completed and are up to date prior to treatment.
• Acknowledge and greet everyone who enters and leaves the facility.
• Ensure that the receptionist area is clean and stocked for flow of in-coming and out-going guests;
• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets;
• Provide detailed descriptions of medical treatments, packages, services, facility features and hours of operation.
• Utilize computers with skill and proficiency; document guest information in electronic records as directed.
• Ensure to take before and after pictures of medical treatments. Treatments include but are not limited to the following: Botox, Dermal Fillers, Microneedling, Sublative, Skin Tightening, CORE, Profound, PRP, Vela-Shape and Coolsculpting; Patients measurements and weight must be taken when applicable.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
• Actively promote the medical spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with HIPPA Laws;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Develop the ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the medical spa.
• Assist in all areas of medical spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the medical spa that require attention
• Must be available to work two Saturdays a month.

Position Requirements:

• Must be detail-oriented and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.
• Contribute to sales goal

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Ability to Relocate:

• Visalia, CA 93291: Relocate before starting work (Required)

Work Location: In person