Patient Concierge

The Patient Concierge is responsible for the efficiency, accuracy and professionalism of the front desk of Pacific Fertility Center (PFC). Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Concierge works in a collaborative relationship with the front desk team as well as with other PFC departments and employees.

Everything we do at PFC is guided by our Mission Statement: “As a unified team, guided by the highest ethical standards, we provide our patients with the best quality, individualized, compassionate fertility care.”

Pay: $22.00 - $24.00/hr

Essential Responsibilities:

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Performs other duties/special projects and tasks as assigned

Education:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum of one year of experience in customer service-related field
• Minimum of one year of experience of administrative medical office experience strongly preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Per California State Public Health Officer Order of August 5, 2021, must have received and present proof of a COVID-19 vaccination prior to hire date.

What we offer you!

• Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
• We have a no-cost medical, dental, and vision plan for employees.
• 18 days of accrued PTO in addition to 11 paid holidays
• Fertility benefits
• Adoption benefits
• 401(k) Retirement Plan
• Employee Assistance Program
• Continuing Education Reimbursement
• Wellness Program
• Subsidized parking or commuter reimbursement
• Fitness reimbursement
• We provide a great, family work environment with internal growth opportunities