Address
Form of work
SalaryJOB SUMMARY
ESSENTIAL FUNCTIONS
QUALIFICATIONS
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.
Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals and having fun.
Come for the perks: Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include: comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, paid parental and pregnancy disability leave for qualifying employees.
Stay for the people: Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.
- Initiate accurate production tickets and mail order forms.
- Provide accurate details to obtain order estimates for customers.
- Provide assistance and education to customers about the printing and mailing process and lifecycle.
- Follow through on customer projects to completion.
- Build relationships with our customers, sales reps, and member of production teams.
- Assist walk-in or call-in customers, and handle inside sales functions.
- Back-up assistance for co-workers as needed.
ESSENTIAL FUNCTIONS
- Data entry of production tickets and mail order forms.
- Answer emails and phone call inquiries in a timely manner.
- Research and provide solutions to challenges from production and/or customers.
- Communicate any changes in estimates, additional costs, or production schedules to sales rep and/or customers.
- Research and provide resolutions to customer concerns.
QUALIFICATIONS
- Excellent verbal and written communication and organizational skills, with the ability to multi-task in a fast-paced environment.
- Attention to detail, with the ability to adapt quickly to changes in needs.
- Working knowledge of PC computer programs (Email, Microsoft Office programs, and Google docs.)
- Candidate with knowledge of print or graphic design, as well as customer service experience strongly preferred; will train the right individual.
- Knowledge of Monarch Print/iQuote software is a plus!
At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.
Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals and having fun.
Come for the perks: Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include: comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, paid parental and pregnancy disability leave for qualifying employees.
Stay for the people: Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.
