Project Manager & Technical Writer

About Returned.com:

Returned.com is a consumer-centric startup founded in 2023 to revolutionize the tedious returns process for shoppers. By leveraging a patent pending AI platform to handle all return logistics, the company aims to ease consumer frustrations and position itself as a leading end-to-end returns solution focused entirely on simplicity for the customer.

Position Overview:

We are seeking an experienced Project Manager and Technical Writer to join our IT team. This role will manage technical projects and documentation for our engineering team. You will work closely with leadership and engineers to scope projects, create documentation, and ensure on-time delivery. This is a remote position that can be done from anywhere in the US.

Responsibilities:

Scope, plan, and manage technical projects

Create technical documentation like user guides, release notes, API documentation etc.

Develop project timelines and milestones

Track progress and prepare status reports

Identify risks and create mitigation plans

Ensure projects delivered on time within budget

Contribute ideas to improve technology and processes

Requirements:

5+ years experience in technical project management and writing

Must have strong teamwork and collaboration skills to coordinate projects and initiatives across multiple departments/teams. Ability to facilitate cross-functional communication and alignment

Knowledge of quality assurance principles and procedures to guide team in proactively addressing compliance, developing testing plans, and controlling quality at source

Excellent written and verbal communication skills

Proficient with project management tools and documentation software

Strong attention to detail and organizational abilities

Self-motivated and able to work independently

Experience working remotely

Benefits:

Competitive salary

Health, dental, vision insurance

401k plan

Stock options

Flexible PTO

Remote work environment

Excellent growth opportunities at a young startup

Please send a resume, cover letter, and salary requirements to apply. Returned.com is proud to be an equal opportunity employer.

Job Type: Full-time

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote