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SalarySmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.
We are seeking a Project Manager who will work alongside our creative and development teams. The Project Manager is a client-facing position responsible for the success of SmartBug’s website projects. The PM works with other PMs, designers, UX specialists, developers, QA specialists, and marketing consultants to ensure the delivery of high-end websites to our clients, which are most commonly delivered on HubSpot and WordPress CMS platforms. Projects may also be built on or integrated with content management and marketing automation platforms such as Shopify, Marketo, Pardot, or others.
The Project Manager is the project driver—ensuring that project timelines and milestones are met, and are regularly communicated to clients. As the client’s go-to resource at SmartBug, your strong focus on outstanding client management skills will enable you to provide a successful client experience and substantial value in leading your clients’ projects.
**Only U.S.-based candidates will be considered as we are not currently hiring internationally**
What You'll Do:
- Be the main point of contact for the execution of the mandate
- Manage customer expectations and ensure customer satisfaction
- Act as an expert advisor to customers (recommendations), in conjunction with the account manager
- Analyze and apply a problem-solving approach to various issues
- Ensure proactivity by improving mandates whenever possible; Co-produce project documents and ensure they are updated as necessary (e.g. work plan, schedules, team briefs)
- Respect the scope of the project and identify its risks in order to propose solutions that ensure its proper maintenance
- Ensure efficient, proactive day-to-day production with the various work teams
- Provide day-to-day support to the team by coordinating design, front-end programming, back-end programming, SEO and hosting activities
- Keep the team motivated
- Be responsible for quality control of mandates
- Participate in continuous improvement of work methods and project reviews
- Keep abreast of the latest Web trends by constantly updating your knowledge
What We Require:
- Degree in a discipline relevant to the position
- 3 to 5 years' experience in project management
- 1 to 3 years digital experience
- Significant experience in customer relations
- Experience in analyzing business needs in order to propose effective digital solutions to customers
- Good knowledge of quality assurance processes
- Prioritizing - recognizing and managing emergencies
- Leadership
- Strong communication skills
- Thoroughness and attention to detail
- Interpersonal communication skills
What We Offer:
- Health insurance with company contribution
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- Unlimited sick time 4 week paid sabbatical every 5 years of employment
- Monthly remote work allowance401(k) with employer matching
- Flexible spend plan
- Company-funded short-term disability and life insurance
- Long-term disability
- Annual leadership conference, SmartBugaPalooza
- Training budget
- The flexibility of working remotely
- MacBook Air issued to you at the time of hire
