Project Management

Position Summary

The Project Management Specialist position assists with the coordination of the order process functions of the company, while providing ultimate customer service. This role is very fast phaced and deals with multiple projects at once. This is NOT a remote role.

Customer Service, strong administrative skills, ability to multitask, previous experience in similar or like role and extraordinary attention to detail, will make you the right candidate!

Essential Duties and Responsibilities

· Be physically present

· Works closely with the sales and plant team to assure a reliable flow of information

· Send submittal package to customer immediately upon receipt

· Follow up with customer within 24 hours after sending submittal package if no contact prior and update system to reflect all communication.

· Work with customer to coordinate production with their schedule as much as possible.

· Process orders timely but not more than 48 hours after last item is received.

· Keep system updated as items needed to release order are received

· Maintain contact with customer on items needed to release an order into production, updating at least every 2 weeks. Communicate with customers to resolve any issues or inquiries.

· Enter Information into Excel for production planning. When all items are received, follow step by step guidelines of writing up an order and communicate order information to the customer.

· Maintained file order as outlined

· Revise quotes or request change orders as material orders change

· Process payment forms the same day payments are received and send to supervisor to process

· Create invoice, mail and file for each order as required

· Put a hold on stock doors the very moment money is received

· Maintain all filing systems associated with the department (active and inactive)

· Answer phones and emails in a timely manner

· Adheres to Company attendance policy

· Provide other administrative services to team

Other responsibilities as assigned

Qualifications and Requirements

· H.S. Diploma or equivalent required further education desired

· Ability to learn quickly and work in a fast-paced and changing environment

· Ability to work with customers and understand the needs of each project

· Ability to multi task and meet deadlines

· Proficient in MS Office Suite (Microsoft Word, Excel, Outlook)

· Excellent typing, organizational and attention to detail skills needed

· Ability to communicate in a clear and concise manner; both verbally and written.

· Minimum of two-years experience working with an order management system and/or related experience in a customer service capacity is required, manufacturing experience a plus

While performing the duties of the job, this is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, bend or stand. The employee is also required to see, talk, walk, and hear and perform repetitive typing on a computer key board and 10-key calculator. Must posses strong mathematical ability.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift

Experience:

• Project Management: 2 years (Required)

Work Location: In person