Programs Manager

211PBTC a dedicated and passionate agency committed to improving lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day, seven days a week.

We are seeking an experienced Programs Manager to join our 211 Palm Beach Treasure Coast team. The Programs Manager holds administrative oversight for the agency’s specialty programs, including, Special Needs, Elder Crisis Outreach, Sunshine Telephone Reassurance, My FL Vet, First Responders and Help Me Grow (HMG). This encompasses delivering direct services, establishing and executing strategic partnerships with relevant community resources and funders, community awareness initiatives, and compiling reports on program activities and quality assurance.   

RESPONSIBILITIES:

Oversee 211 programs, ensuring adherence to relevant regulations, policies, and procedures.

Assess and manage the performance of assigned staff, conducting annual performance evaluations and tracking key performance indicators (KPIs) to provide leadership and guidance in line with agency goals and objectives.

Compile and submit timely reports to funding agencies, donors, and stakeholders detailing program performance indicators and metrics.

Formulate and administer program budgets, emphasizing fiscal responsibility and compliance with funding requirements.

Monitor program expenses and pinpoint opportunities for cost-saving initiatives.

Act as liaison between 211 and external stockholders, representing the Agency in meetings, events, and conferences.  Participate in relevant professional development workshops.

Promotes the specialty programs within targeted communities and develops and implements an outreach plan toward increasing awareness and utilization of the Special Needs Helpline, Help Me Grow and other specialty programs when necessary

Acts as primary liaison with the various Children’s Services Councils.

Maintains communication with the 211 database and resource center staff regarding current developments in community resources and programming

Provides training, support and consultation to the Resource Center Specialists in handling referrals to Special Needs Helpline, Help Me Grow and other programs.

Qualifications and Experience

• Bachelor’s degree – Master’s preferred – in Health Administration, Social Work or related human services field from an accredited college or university; Experience may be substituted for degree.
• Experience and knowledge of Federal, State and local policies/guidelines regarding special needs populations preferred;
• Proven experience in program management, preferably in a nonprofit or social services environment.
• Strong project management skills, with the ability to conduct training, present professionally and manage multiple tasks and deadlines.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse populations and stakeholders.
• Demonstrated leadership abilities, including the ability to motivate and inspire teams towards common goals.
• Knowledge of budgeting and financial management principles.
• Familiarity with computer programs, data analysis and reporting tools.
• Commitment to the mission and values of 211 and the communities it serves.
• Knowledge of the community and its resources

Physical Requirements

1. Sufficient hearing and speaking ability to communicate in person and over the phone with or without accommodation.
2. Sufficient manual dexterity to record and enter data into computerized records with or without accommodation.
3. Ability to travel and transport self throughout the 5 county area with or without accommodation.
4. Ability to sit for extended periods with or without accommodation.
5. Sufficient manual dexterity and strength to fold, organize, package, lift and carry community presentation materials weighing up to 25 pounds with or without accommodation.
6. Sufficient sight to read extensive written documents with or without accommodation.

The Agency:

 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. The agency cultivates a caring and dynamic team to serve Palm Beach County and the Treasure Coast (five counties). Additional partners provided funding to support a quality, centralized access point for health, and human services information and crisis services. 2-1-1 was designated nationally by the FCC for information and referral purposes, and it became the telephone number for the agency's helpline.

The position: Full time

Salary:  $55K / $67K

Benefits:

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Life insurance

Paid time off