Program Technician Iii - Business Programs Division

The California Secretary of State is seeking qualified applicants to fill multiple permanent, full-time Program Technician III positions in the Business Programs Division.
Why join the team at the California Secretary of State's Business Programs Division?
The vision of the Secretary of State's Business Programs Division is to make it easier to do business in California. With our vision in mind, does the idea of supporting the more than two million businesses that make California the 5 th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes to any of these questions, come work with us in the Secretary of State's Business Programs Division. The California Secretary of State's Business Programs Division (BPD) is seeking qualified applicants to fill multiple permanent, full-time Program Technician III positions in the Business Programs Division. What does the Business Programs Division do? We provide a wide range of services and process various filings in support of our customers, including:

• Corporation, limited liability company and partnership registration, change, and termination filings.
• Trademark and service mark registration and change filings.
• Uniform Commercial Code financing statements and notices of tax liens and change filings.
• Maintenance of the Advance Health Care Directive Registry, Domestic Partners Registry, and Immigration Consultants Registrations.
• Oversee notary commissions within California, as well as authenticating the signatures of California public officials and notaries public.
• Additionally, we provide customer service to our customers via online, phone, email, and in person and provide records of our filings online. Visit our bizfile California portal for more information about our filings, various searches, and additional resources.

What will your duties be at the Business Programs Division?
In support of our vision and mission, you will play a vital role for our Division by assisting our customers with the processing and servicing of various filings and requests for information. Under the general supervision of a Supervising Program Technician III or Section Manager, your duties may include the following:

• Review and examine the most difficult documents, filings, requests, and supporting documentation for viability and compliance with legal requirements.
• Research, analyze, interpret, and apply laws relating to various forms/documents.
• Advise customers, both orally and by written correspondence, as to form/document deficiencies.
• Respond, both orally and in writing, to the most difficult and/or sensitive technical inquiries and to inquiries as they relate to forms/documents processed .
• Discuss and assist customers with regards to requirements, related laws, and recommended appropriate actions.
• Analyze situations accurately and adopt an effective course of action.
• Act as an expert resource responsible for the most sensitive and difficult Program Technician work processes.

You will find additional information about the job in the Duty Statement .
Working Conditions
In addition to the positions providing telework opportunities based upon the agency's telework policy and business needs, additional on-site amenities include a cafeteria, childcare center, and bicycle parking.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN III

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-423561
Position #(s):
785-405-9929-XXX
Working Title:
Program Technician III - Business Programs Division
Classification:
PROGRAM TECHNICIAN III $4,081.00 - $5,114.00 A
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The Office of the Secretary of State (SOS) consists of nearly 600 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity.
Located in downtown Sacramento, the SOS building is within walking distance to a variety of eateries and amenities. Light Rail, State Capitol, Downtown Commons (DOCO), and Golden 1 Center, just to name a few. Conveniently located in the SOS building, the Gold Rush Grille offers delicious daily specials for breakfast or lunch and is open to the public. Our on-site childcare incorporates programs for children six weeks to five years old. Priority waitlist access and special discounted rates are available for SOS employees.
For more information about the SOS, please visit sos.ca.gov .
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/8/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Secretary of State
Attn: Natalie Venegas
1500 11th St - 4th Floor - Suite 475
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Secretary of State
Natalie Venegas
1500 11th St - 4th Floor - Suite 475
Sacramento , CA 95814
Please drop off applications at the first floor lobby rotunda.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to interact effectively with the public and all levels of departmental personnel and establish and maintain cooperative working relationships.
• Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
• Willingness to learn new duties.
• Exercise sound professional judgment and behavior.
• Demonstrate responsibility for actions when completing tasks and dealing with both internal and external customers.
• Punctuality and good attendance are essential.
• Excellent problem resolution skills.
• Demonstrate consistent attention to detail.
• Knowledge of and experience with Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)

Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Natalie Venegas
(916) 653-6974
Nvenegas@sos.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Ashley Boyer
(916) 653-6974
aboyer@sos.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.