Address
Form of workSalary: $4,968.00 - $6,676.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2024-BRD-001
Department: Dept. of Enterprise Services
Division: BRD
Opening Date: 01/12/2024
Closing Date: 1/22/2024 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Program Support Specialist
Monday - Friday | 7am - 4pm
Union Inclusion | Non-Represented
About this position
The Program Support Specialist reports to the CMS Mail Operations Manager and acts as the mail solutions expert for Washington State Government Agencies. This role entails analyzing industry trends and technological advancements that could potentially affect the direction of mail handling within State Government. This position helps implement and manage mail related contracts on behalf of the state. This position also supervises a small production crew in the Outgoing section and provides managerial oversight in the absence of the Outgoing Manager.
This is a fast-paced office/warehouse environment that is routinely dictated by set delivery schedules and customer needs. You will need to constantly manage multiple tasks, be able to sit and or stand for prolonged periods in addition to working in noisy conditions without loss of concentration. Other task and requirements include lifting, loading/unloading heavy items of mail trays, tubs and/or packages weighing up to 70 lbs., getting in and out of vehicles of varying sizes, processing mail on mail equipment, troubleshooting mechanical problems and equipment breakdowns, and at times working in inclement weather conditions. The selected incumbent will be expected to meet the physical demands of this position, work evenings or weekends when necessary to meet business and or customer needs. Reliable and timely attendance is essential.
This position is recognized as a Continuity of Operations Plans (COOP) Designation - for Disaster or Emergency Recovery. The selected candidate will provide and coordinate program activities affecting essential services of the statewide impact.
About the division
The Business Resources Division (BRD) within the Department of Enterprise Services (DES) provides a number of services to state agencies, local governments, and non-profit organizations. Services provided by the division include Consolidated Mail Services, Fleet Operations, Management Staff, Print & Imaging, and Surplus Operations.
DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.
You should consider joining the Department of Enterprise Services because we have great employee benefits, and depending on your position, we offer flexible work schedules! Our agency is also a second chance employer!
Duties
Some of what you will be doing
Section Support and Leadership
Qualifications
Required Qualifications:
Incumbents to this position must possess and demonstrate the following DEI competencies ( )):
Supplemental Information
Special Requirements
As listed in the qualifications section, applicants must be willing to have a backgroundchecked performed prior to employment.
Required Application Documents
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
Aletter of interest, describing how you meet the qualifications for this position as outlined in the job posting.
A current resume, detailing experience, and education.
A current list of at least three (3) professional work references with current contact information (attached or available to provide at the time of interview).
Working Conditions
Fast-paced office/warehouse environment, routinely dictated by set delivery schedules and customer need. Requires the need to constantly manage multiple tasks. Potential to sit and/or stand for prolonged periods in addition to working in noisy conditions without loss of concentration. Lifting of mail trays, tubs and/or packages weighing up to 70 lbs. Some work may be performed getting in and out of vehicles of varying sizes. Processing mail on mail equipment, mechanical problems and breakdowns, inclement weather, and physical
Work Schedule
Monday - Friday 7:00 am - 4:00 pm; however, positions at this level sometimes require evening and weekend work. Daily workload requires some flexibility to meet business and or customer needs.
Customer InteractionCustomer interactions, internal and external, are daily and can include exchanges with argumentative or dissatisfied customers. This position works professionally and collaboratively to solve issues or assists them in contacting CMS staff who can promptly resolve problems.
Travel requirements
Local travel for meetings, committees, and customer visits is normal several times weekly. Additional infrequent travel may be necessary that varies from five miles to 250 miles per day.
Condition of Employment
Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for all
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Who we are
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government. We do this by creating overall operating efficiencies so our state's government entities can focus on their core missions. Our buying power, economies of scale and years of experience help government get the best value for the products and services they need to support their missions. We value Respect, Integrity, Excellence, Diversity, Equity and Inclusion. We seek new team members who share our commitment to be an equity-driven and antiracist organization. We listen to customers and team members to understand what they need and expect. We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance.
Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan at rachel.vaughan@des.wa.gov or jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their familie...
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: 2024-BRD-001
Department: Dept. of Enterprise Services
Division: BRD
Opening Date: 01/12/2024
Closing Date: 1/22/2024 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Program Support Specialist
Monday - Friday | 7am - 4pm
Union Inclusion | Non-Represented
About this position
The Program Support Specialist reports to the CMS Mail Operations Manager and acts as the mail solutions expert for Washington State Government Agencies. This role entails analyzing industry trends and technological advancements that could potentially affect the direction of mail handling within State Government. This position helps implement and manage mail related contracts on behalf of the state. This position also supervises a small production crew in the Outgoing section and provides managerial oversight in the absence of the Outgoing Manager.
This is a fast-paced office/warehouse environment that is routinely dictated by set delivery schedules and customer needs. You will need to constantly manage multiple tasks, be able to sit and or stand for prolonged periods in addition to working in noisy conditions without loss of concentration. Other task and requirements include lifting, loading/unloading heavy items of mail trays, tubs and/or packages weighing up to 70 lbs., getting in and out of vehicles of varying sizes, processing mail on mail equipment, troubleshooting mechanical problems and equipment breakdowns, and at times working in inclement weather conditions. The selected incumbent will be expected to meet the physical demands of this position, work evenings or weekends when necessary to meet business and or customer needs. Reliable and timely attendance is essential.
This position is recognized as a Continuity of Operations Plans (COOP) Designation - for Disaster or Emergency Recovery. The selected candidate will provide and coordinate program activities affecting essential services of the statewide impact.
About the division
The Business Resources Division (BRD) within the Department of Enterprise Services (DES) provides a number of services to state agencies, local governments, and non-profit organizations. Services provided by the division include Consolidated Mail Services, Fleet Operations, Management Staff, Print & Imaging, and Surplus Operations.
DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services. The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.
You should consider joining the Department of Enterprise Services because we have great employee benefits, and depending on your position, we offer flexible work schedules! Our agency is also a second chance employer!
- A great total compensation and
- Paid
- A healthy work/life balance, which may include flexible work schedules
- An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work
- Access to several state business resource groups including the Rainbow Alliance and Inclusion Network (RAIN); Veteran Employee Resource Group (VERG); Latino Leadership Network (LLN); Blacks United in Leadership and Diversity (BUILD); Disability Inclusion Network (DIN); Washington Immigrant Network (WIN); and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network (HAPPEN);
- Supported growth and development opportunities; and
- Opportunities to serve your community through meaningful work
Duties
Some of what you will be doing
Section Support and Leadership
- Analyzes new mail technology for cost effectiveness, recommending changes as necessary
- Provides program wide industry research and development to enhance current and future business needs
- Develops and interprets policies/procedures and sets standards for specific activities
- Anticipates potential conflicts and attempts a resolution before problems occur
- Helps state procure new mail service and equipment contracts
- Leads day shift Outgoing Mail section production and quality control activities
- Interacts daily with direct reports on Outgoing day shift and elevates issues to Mail Operations Manager when necessary
- Helps determine priorities, set objectives, and coordinate resources (equip/staffing) within the Outgoing area
- Uses whatever resources are available to ensure Outgoing day shift is running efficiently and that mail is processed in a timely cost effective manner
- Prepares and maintains reports and recommendations or directs staff engaged in these tasks
- Outgoing Section lead for SOP development and maintenance
- Facilitates compliance of presort and metering quality control measures
- Ensures the shift has meaningful huddles each day
- Ensures that direct reports maintain a customer focus in everything they do
- Anticipates potential conflicts and attempts a resolution before problems occur
- Works with customers to find best mail solutions
- Responds quickly to customer needs
- Maintains a good working relationship with external industries and associations
Qualifications
Required Qualifications:
- Bachelor's degree
AND two (2) years' experience in a mail, warehouse, production or service industry environment
OR - A combination of relevant experience and/or education totaling six (6) years
AND one (1) year of supervisory experience
*Experience may have been gained concurrently* - Must possess a driver's license free of serious violations and restrictions (If selected for hire, you must provide a current copy of your Driver's Abstract. (Please note you will be responsible for paying the $15 fee)
- Must be willing to have a background checked performed prior to employment
Incumbents to this position must possess and demonstrate the following DEI competencies ( )):
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization
- Mail Design Professional (MDP). If an employee is not MDP certified upon hire, the hiring manager/supervisor may allow up to six months in order to attain certification
- Must possess a clean driver's abstract
- Should be able to pass criminal justice records checks
Supplemental Information
Special Requirements
As listed in the qualifications section, applicants must be willing to have a backgroundchecked performed prior to employment.
Required Application Documents
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
Aletter of interest, describing how you meet the qualifications for this position as outlined in the job posting.
A current resume, detailing experience, and education.
A current list of at least three (3) professional work references with current contact information (attached or available to provide at the time of interview).
Working Conditions
Fast-paced office/warehouse environment, routinely dictated by set delivery schedules and customer need. Requires the need to constantly manage multiple tasks. Potential to sit and/or stand for prolonged periods in addition to working in noisy conditions without loss of concentration. Lifting of mail trays, tubs and/or packages weighing up to 70 lbs. Some work may be performed getting in and out of vehicles of varying sizes. Processing mail on mail equipment, mechanical problems and breakdowns, inclement weather, and physical
Work Schedule
Monday - Friday 7:00 am - 4:00 pm; however, positions at this level sometimes require evening and weekend work. Daily workload requires some flexibility to meet business and or customer needs.
Customer InteractionCustomer interactions, internal and external, are daily and can include exchanges with argumentative or dissatisfied customers. This position works professionally and collaboratively to solve issues or assists them in contacting CMS staff who can promptly resolve problems.
Travel requirements
Local travel for meetings, committees, and customer visits is normal several times weekly. Additional infrequent travel may be necessary that varies from five miles to 250 miles per day.
Condition of Employment
Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for all
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Who we are
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government. We do this by creating overall operating efficiencies so our state's government entities can focus on their core missions. Our buying power, economies of scale and years of experience help government get the best value for the products and services they need to support their missions. We value Respect, Integrity, Excellence, Diversity, Equity and Inclusion. We seek new team members who share our commitment to be an equity-driven and antiracist organization. We listen to customers and team members to understand what they need and expect. We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance.
Contact Information
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan at rachel.vaughan@des.wa.gov or jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their familie...
