Program Support Specialist

JOB SUMMARY:

The Program Support Specialist supports the mission of C2 GPS by providing operational support

to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS

• Reviews and examines compliance reports to ensure alignment with program requirements.

• Monitors contacts and communications with customers. Coordinates required participation

hours for customers and files documentation in the customer’s original case file.

• Participates in customer hearings and submits relevant documentation to appropriate

parties.

• Seeks out new ways to improve workforce services to meet labor market needs.

• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development.

• Knowledge of word processing, spreadsheet, technology, and computer skills.

• Exceptional customer service and interpersonal skills.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Excellent verbal and written communication skills, to include documentation.

• Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.

• Valid driver’s license and proof of insurance with safe driving record.

• One year of relevant experience preferred.

• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,

and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are

primarily in an office environment. Occasional driving and travel required. Flexible hours may be

required. Reasonable accommodation may be made to enable individuals with disabilities to perform

the essential functions.