Program Specialist, Treatment, Rehab & Care Coordination Services

PROGRAM SPECIALIST, TREATMENT, REHAB & CARE COORDINATION SERVICES

Salary: $77,998.00 – $ 89,698.00 per annum

Welfare Research, Inc.(d/b/a WRI Solutions) is seeking one (1) qualified candidate to fill the full-time position at the New York City Department of Health and Mental Hygiene for the Bureau of Mental Health – Program Specialist, Office of Treatment, Rehab and Care Coordination Services.

Bureau & Program Description:

The Mental Hygiene Division of the New York City Department of Health and Mental Hygiene is responsible for policy, programs, and provider oversight related to mental health; alcohol and drug use; developmental delays and disabilities; and early intervention services. The work of the Division is informed by the goals of improving clinical and rehabilitative services; integrating mental health, substance use, and primary care; promoting healthy childhood development; reducing racial/ethnic and socioeconomic health inequalities; and promoting recovery.

The Bureau of Mental Health procures and monitors approximately 500 contracted programs that provide supportive housing, crisis intervention, mental health treatment, CARE COORDINATION and psychiatric rehabilitation services. Additionally, the Bureau directly operates the City’s court-mandated Assisted Outpatient Treatment (AOT) program and the NYC Supportive Transition and Recovery Team (NYC START) for young adults experiencing a first episode psychosis. Lastly, the Bureau evaluates its contracted and directly operated programs to understand their impact and promote quality improvement, conducts population level surveys and behavioral health care system surveillance to identify gaps care and inform decision making, advocacy and policy.

The Office of Treatment, Rehabilitation and Care Coordination Services is responsible for managing access to specialty treatment, rehabilitation, and CARE COORDINATION SERVICES for adults with Serious Mental Illness across NYC. Additionally, the Office is responsible for managing a contract portfolio of community based behavioral health treatment, rehabilitation and support services including, but not limited to, services accessed via SPOA. These services include, but are not limited to, Assertive Community Treatment (ACT), Intensive Mobile Treatment (IMT), Non-Medicaid Care Coordination, Clubhouses, Assisted Competitive Employment programs for adults with Serious Mental Illness. Program performance is monitored through data collection and analysis, ongoing site visits and program provider meetings.

Job Duties and Responsibilities:

The Office of Treatment, Rehabilitation and Care Coordination Services provides technical assistance to support the programs delivery of quality services to service recipients. The Office works closely and collaboratively with other offices within the Bureau of Mental Health across the Division and other City and State agencies to ensure that services provided in NYC are recovery oriented, trauma informed, person centered and operating within the premise of evidence-based and best practices.

Reporting to the Supervisor of Treatment, Rehabilitation and Care Coordination, the Program Specialist will:

• Monitor adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits/program reviews, data collection and analysis.

• Provide consultation and technical assistance to contracted behavioral health treatment and CARE COORDINATION providers to promote quality of care, adherence to contractual, regulatory and policy requirements. Technical assistance will also focus on care for persons at high risk of violence, including potential, including potential disconnections from care.

• Negotiate scopes of service and budgets for behavioral health treatment and CARE COORDINATION SERVICES with other public and voluntary agencies.

• Demonstrate a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identify, and recommend opportunities for programmatic improvements and contract renewals.

• Address questions, concerns and complaints from programs and consumers. Review and discuss programmatic audits and fiscal issues as necessary.

• Refer, provide and/or coordinate meetings and trainings to address program needs.

• Conduct and facilitate provider meetings.

• Develop and implement surveys, questionnaires, or other surveillance methods, identify potential data sources, and analyze new and existing data sets to inform program planning and evaluation activities.

• Liaise with personnel from State Regulatory bodies and community groups.

• Liaise with DOHMH's Single Point of Access to monitor and promote access to and continuity of care with special attention to those with high-risk histories.

• Represent DOHMH professionally at meetings, conferences, and workgroups.

• Conduct proposal review and evaluation of PARs and RFPs.

• Assist with the preparation of reports on agency functioning and service delivery as requested

• Undertake and/or participate in special projects to improve service delivery operations.

• Participate in data gathering for Quarterly Program Review and other management reports.

Minimum Qualification:

1. Master’s degree in social work, mental health counseling, psychiatric rehabilitation, forensic psychology, or criminal justice.

2. Three years of full-time paid experience in public health, psychiatric social work, psychiatric rehabilitation and/or homeless services, at least two years of which must have been in a supervisory, administrative, or consultative capacity.

Preferred Skills:

· The ideal candidate will possess exceptional written and verbal communication skills, strong analytical and problem-solving skills, and the ability to manage competing priorities and track progress to adhere to set timelines.

• Strong computer and data management skills, including proficiency with Word, Excel, and Power Point

Work Location: NYC Department of Health and Mental Hygiene

42-09 28th Street

Queens, New York 11101

Salary: Commensurate with experience

To Apply: Submit a resume and cover letter to: mhyadmin@health.nyc.gov

Only applications submitted through the website will be considered.

This position does not provide for employer visa sponsorships.

Excellent Benefits Package. EEO Employer

Job Type: Full-time

Pay: $77,998.00 - $89,698.00 per year

Schedule:

• Monday to Friday

Education:

• Master's (Preferred)

Work Location: In person