Program Officer, Switchboard

Overview
Overview of the Refugee Welcome Collective (RWC)
The Refugee Welcome Collective is a community sponsorship (CS) technical assistance (TA) and training provider funded by the Bureau of Population, Refugees, and Migration (PRM) and others to improve outcomes for refugees resettled through the U.S. Refugee Admissions program by building capacity and expanding community sponsorship. The Refugee Welcome Collective collaborates with partners to provide in-depth training programs, weekly learning sessions, learning resources, and on-demand technical assistance for sponsors, community sponsorship staff, refugees paired with sponsors, and community and institutional partners to support quality community sponsorship programs across the United States.
About CWS
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.
Purpose
We are seeking a highly motivated and experienced Program Officer, Switchboard, to take a lead role in designing, coordinating, and managing program resources, such as the online resource map for sponsors and refugees, as well as supporting the Associate Director for Resources and Learning in organizing and facilitating a gathering of community sponsorship experts. The successful candidate will play a pivotal role in enhancing the support provided to sponsors and refugees and contribute to the advancement of best practices in community sponsorship initiatives.
Responsibilities
Online Resource Map Management:

• Lead the design, development, and regular updates of local information for RWC's online resource map that provides sponsors and refugees with a user-friendly platform for accessing essential information, tools, and resources.
• Collaborate with internal and external stakeholders to gather relevant materials and ensure that the resource map remains current and comprehensive.
• Ensure the resource map is organized effectively, easily navigable, and user-centric, enhancing the overall experience for sponsors and refugees.

Coordination and Communication:

• Collaborate closely with various stakeholders to gather information and feedback to improve the online resource map's content and functionality.
• Coordinate with technology and design teams to implement user interface improvements and ensure the resource map's compatibility with various devices and browsers.
• Regularly communicate updates and improvements to sponsors, refugees, and stakeholders through appropriate channels.

Community Sponsorship Gathering:

• Support the Associate Director for Resources and Learning in planning, organizing, and facilitating an annual gathering of community sponsorship experts, including identifying potential participants and securing their involvement.
• Contribute to the development of the gathering's agenda, ensuring that sessions are engaging, informative, and aligned with the objectives of knowledge sharing and best practice identification.
• Assist in logistical arrangements, such as venue selection, travel coordination, and resource preparation.

Stakeholder Engagement:

• Cultivate relationships with key internal and external stakeholders, fostering collaboration and partnerships to enhance the impact of the resource map, expert gathering, and ongoing services.
• Respond to inquiries and feedback from sponsors, refugees, and experts, ensuring that their needs and perspectives are integrated into program development.

Technical Assistance:

• Stay up to date with services available and eligibility requirements for refugees and newcomers through the Office of Refugee Resettlement (ORR).
• Provide one-to-one technical assistance to refugees and newcomers participating in sponsorship programs that are eligible for services funded by the Office of Refugee Resettlement.
• Coordinate with key stakeholders in the Reception and Placement and Welcome Corps programs to ensure refugees and newcomers participating in sponsorship programs receive ongoing services and benefits.

Other Responsibilities

• Complete other tasks as required.

Qualifications

• Minimum of 2 years of experience in program management, resource development, or related roles within the humanitarian, refugee, or social services sector.
• Strong project management skills, including the ability to plan, execute, and evaluate projects effectively.
• Excellent organizational and communication skills, with the ability to engage with diverse stakeholders.
• Experience in designing online platforms, databases, or resource repositories is a plus.
• Familiarity with community sponsorship models and refugee integration is highly desirable.
• Demonstrated ability to facilitate workshops, conferences, or expert gatherings is an asset.
• Proficiency in data analysis, reporting, and documentation.
• Adaptability to evolving program needs and a dynamic work environment. Ability to maintain a high-performance standard with attention to detail.
• Ability to work independently and as part of a team.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required

Education & Certifications:

• Bachelor's degree or equivalent education and work experience required.

Special Requirements
This position is a remote role with some in-person responsibilities related to meetings or onsite technical assistance visits. Remote employees must be able to fulfill the following conditions:

• Ability to maintain a secure and appropriate personal work environment for day-to-day work.
• Access to strong and reliable internet access.
• Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information.
• Regular work hours must span core business hours 10 AM - 4 PM Eastern time.
• Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences, and other in-person engagements.
• Must use CWS-provided equipment such as a laptop and cell phone.

Benefits
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits