Program Manager - Youth Resource Center

Program Manager - Youth Resource Center
Rate of Pay: $24.50 / hr
Schedule: Full time, benefits-eligible. Variable, typically Monday through Friday
Benefits - Approximate full-time benefits package value = $23,000+:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%)
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
  • Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available
• $1,200 annual employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

Volunteers of America, Utah builds a community-supported bridge that provides a path for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.
Position Summary
Provide daily program oversight including management of assigned departments/staff; management of facilities; program services and implementation; community and group liaison; and provide a safe and nurturing environment for clients in accordance with licensing, agency, and contract standards. This role works closely with the Program Director to ensure compliance with licensing standards and best practice throughout the program.
Essential Duties

• Staff management
  • Provide direct supervision, guidance and support to Housing Advocate Team. Implement effective on-boarding training and program orientation for all new hires with the assistance of Staff Coordinators. Also, maintain and update training handbook.
  • Oversee all Housing Advocate services provided and work closely with the management team to ensure the services are housing focused and trauma informed.
  • Participate in hiring, performance evaluations and disciplinary processes of Housing Advocates and direct reports.
  • Identify training gaps and make training recommendations to Director; provide on the-job, task-specific training.
  • Ensure adequate staffing levels are maintained, and we in compliance with licensure and conditional use requirements.
  • Participate in on-call rotation.
• Client Services
  • Model De-escalation skills and Trauma informed practices for staff when managing difficult client behaviors.
  • Ensure a safe environment for staff and clients by listening to client and staff concerns, evaluating our processes and procedures to make any necessary adjustments to service delivery.
• Programming
  • Programming coordination and implementation including outreach to community partners to lead programming within housing first model; scheduling programing and marketing programming to clients; obtaining feedback from youth and community partners on programming implementation.
• Utilize appropriate licensing, agency and contract requirements to guide daily program operations and program development.
• Maintain and foster positive relationships with community and government entities, other Resource Centers, client family members, agency donors and emergency response services.
• Attend work as scheduled and arrive at the designated time.

Secondary Duties

• Proactively expand and integrate knowledge of community resources and homeless services best practices.
• Clear understanding of and adherence to Confidentiality and HIPAA laws
• Complete payroll, receipt coding and pay-related functions in a timely manner.
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
• Performs other functions as necessary or assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• One year of adolescent/young adult experience preferred.
• 2 years supervisory and/or administrative experience in a social service setting.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS - Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is performed in an office environment. May entail using a computer for extended periods of time.

Submit your resume on the career page of our web site: www.voaut.org/careers
Volunteers of America, Utah is committed to creating a diverse environment, where all people feel valued, have the opportunity to do their personal best and where leadership development is fostered. The organization is proud to be an equal opportunity and affirmative action employer. All employment decisions are based on business needs without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability or religious belief. All qualified candidates are encouraged to apply.