Program Manager

Utility Assistance Program Manager: 

CEDA 

Compensation Expectations: $69,700-$82,000

Overview 

As our Utility Assistance Program Manager, you will play a vital role in providing vital aid to our community through our Energy Services Departments at CEDA. This is a leadership position, managing Energy Services Supervisors, Team Leads, and staff and is responsible for performance management within the assigned area.

Our ideal candidate is someone who demonstrates good independent judgment, an ability to be approachable and professional, solid problem-solving skills, an ability to handle multiple tasks, be self-motivated and well organized and maintain strict confidentiality. 

If this is you then you are a good fit for this position:  

• Bachelor’s degree in business, Public Policy, Public Administration or related discipline OR

• 3 years of experience in a related position in the non-profit / community action space. AND

• Minimum of 5 years of successful supervisory, managerial, and/or compliance experience in a not-for-profit setting.

• Experience working with various socioeconomic populations.

• Experience administering utility assistance programs for low-income residents.

• Knowledge of Federal and State programs, including OMB Circulars, State, and Federal LIHEAP policy.

• Bilingual, English/Spanish

• Experience in a social service organization, Community Action Agency (CAA), or a Community Based Organization (CBO) .

 What you’ll do every day: 

Under the direction of the Associate Director, the Utility Assistance Program Manager will be responsible for overseeing the processing and storage of all Utility Assistance Program applications as well as the management of Energy Efficiency Kit distribution. The position works closely with the Energy Services Fiscal Operations Manager and the Quality Assurance Manager to ensure program policies and protocols are met. The Utility Assistance Program Manager will adjudicate application issues, develop reports, and provide recommendations and actions for process improvement. This person will routinely handle highly sensitive and/or confidential information and will represent CEDA in a variety of capacities.