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For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement:
- Department: Clinical Experience
- Schedule: Monday - Friday, 8 hour shift
- Location: Fully remote
The Program Manager, Quality & Safety is responsible for overseeing and coordinating the implementation of quality management and patient safety initiatives within the IT healthcare environment. This role involves managing programs and projects aimed at improving the quality of care, patient outcomes, and safety standards across healthcare IT systems and processes. The Program Manager collaborates with cross-functional teams, including clinical staff, IT professionals, and stakeholders, to drive continuous improvement and ensure compliance with regulatory requirements and industry standards.
Responsibilities:
- Quality and Safety Program Development:
- Implement strategic programs and initiatives focused on improving quality, patient safety, and regulatory compliance within healthcare IT systems and processes.
- Program Planning and Strategy:
- Assist the Portfolio leader in implementing program strategy, goals, and objectives in collaboration with key stakeholders and senior management.
- Accountable for delivery of program scope, deliverables, milestones, and success criteria to ensure alignment with organizational priorities.
- Create and maintain program plans, timelines, and budgets to guide program execution and monitor progress.
- Cross-Functional Team Leadership:
- Lead and motivate cross-functional teams, including project managers, team leads, and subject matter experts, to achieve program objectives.
- Provide guidance, direction, and support to team members, fostering a collaborative and high-performing work environment.
- Facilitate effective communication and collaboration between different teams and stakeholders to ensure alignment and synergy.
- Resource Management and Allocation:
- Identify program resource requirements, including personnel, equipment, and budget, and coordinate resource allocation accordingly.
- Monitor resource utilization and workload distribution to optimize efficiency and productivity across projects within the program.
- Manage program budgets, expenses, and financial forecasts, ensuring adherence to budgetary constraints and financial goals.
- Risk Management and Issue Resolution:
- Identify potential risks, issues, and dependencies within the program and develop risk mitigation strategies and contingency plans.
- Proactively monitor and address program risks and issues, working closely with stakeholders and project teams to ensure timely resolution.
- Implement change management processes to address scope changes, deviations from plans, and other factors affecting program delivery.
- Performance Monitoring and Reporting:
- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of quality and safety programs and initiatives.
- Monitor program performance, track progress against goals, and prepare regular reports and presentations for management and stakeholders.
Education:
- High School diploma equivalency with 3 years of cumulative experience OR Associate's
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred.
- Bachelor's degree in Healthcare Administration, Nursing, Health Informatics, or related field
- Project Management Professional (PMP) certification from the Project Management Institute (PMI) is required.
- Proven experience in program management, quality improvement, or patient safety roles within the healthcare industry, with a focus on IT systems and processes.
- Strong understanding of project management methodologies, tools, and best practices, with proficiency in project management software (e.g., ServiceNow, MS Project, JIRA).
- Strong understanding of healthcare regulations, standards, and best practices related to quality management, patient safety, and risk management.
- Excellent project management skills, with the ability to plan, execute, and monitor complex programs and initiatives within scope, budget, and schedule.
- Effective leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams and stakeholders.
- Knowledge of healthcare IT systems, electronic health records (EHR), and health information exchange (HIE) technologies is highly desirable.
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer: Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify
Benefits: E-Verify
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.
