Program Manager

Program Manager

Summary: The position manages the full life cycle of assigned funded program(s) and services located throughout Miami-Dade County for_ Youth Development.This person requires occasional non-traditional work hours (weekends and evenings) and reliable transportation._

This professional position will support the Programs Management Team in implementing strategies that foster collaboration among internal and external stakeholders to ensure services are delivered in accordance with The Children’s Trust standards and latest evidence-based practices. S/he is responsible for utilizing change management, knowledge, skills, and behaviors to promote continuous quality improvement throughout the assigned contracts and projects. This person will be assigned a caseload of contracts and may serve as initiative/project lead. The attached exhibits include additional responsibilities for the Program Manager leading our Metrics and PPD efforts.

Experience in Youth Development Programs.

Essential Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Manage contracts: Collect and review required contract and budget documents submitted; schedule and conduct technical assistance meetings; approve and finalize documents in conjunction with input from Associate Director of Programs, accountants and research and evaluation analysts. Maintain positive, collaborative working relationships with community agencies and organizations.
• Monitor contract progress and program compliance: Use developed metrics and tools to track performance; schedule site visits to observe program activities including review of provider compliance; complete observational site visit reports and note program performance.
• Participate in continuous quality improvement efforts: Ensure provider’s adherence to our quality framework as defined and implemented by Continuous Improvement Associate Director of Programs and our Metrics and Program Professional Development approaches.
• Participate in the development and management of the bid solicitation process: Assist with the bid solicitation development activities; review, read and rate proposals (may serve as a team lead for proposal reviews); participate with debriefings; prepare rating documents; make proposal recommendations and participate in appeals process.
• Serve as Lead Staff: is the project lead for a specific initiative or specific project such as Metrics, PPD or Parent Club. This responsibility entails supporting the Programs Management Team in leading assigned programmatic areas and projects in the executing of our strategic investments and implementation of various programs. The PPD and Metrics lead responsibilities are detailed in Exhibit A & B respectively.
• Participate in meetings and professional development activities: Participate in agency administrative meetings; attend board and board committee meetings, as needed; participate in internal organizational projects/workgroups; represent The Trust in external meetings; complete assigned and self-directed professional development modules in the Learning Management System (LMS), attend trainings and conferences as assigned.
• Manage contract amendments and revisions: work with funded providers to finalize contract revisions and amendments; approve and finalize amended contracts and or budgets, scopes of work; ensure completion and execution of amendment.
• Oversee contract compliance: Approve and process site changes; manage and analyze data; investigate complaints; review documents and follow up on incident reports; complete performance reviews; conduct informal site visits; provide ongoing technical assistance; and respond to special requests from management as needed.

Additional Expectations:

• Maintain an annual work calendar of provider milestone contract dates, events, and visits.
• Demonstrate knowledge of standard practices in the fields of nonprofit management, local government, public procurement, contract administration, budgeting, data collection, and program evaluation.
• Demonstrate knowledge of best practices in quality assurance and/or continuous quality improvement and the appropriate programmatic area of assignment related to child/youth/family services.
• Provide project management skills to effectively plan and prioritize work assignments, as well as to work efficiently on several projects simultaneously, both independently and within a team.

Qualifications: To perform this role successfully, an individual must be able to demonstrate ability or have professional experience to perform each essential duty satisfactorily.

Bachelor's degree preferred but not required from an accredited four-year college or university with major course work in public administration; social services or other field closely related to area of assignment with three (3) years’ demonstrated professional experience initiating, managing, coordinating contracts in a social services/non-profit or government environment or other similarly relevant direct professional experience in the following areas: fiscal analysis (budgeting and invoices), grants or contracts management with program observation. Project management and or business analyst experience in data driven work environment is preferred.

General Knowledge and Skills:

• Ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action.
• Ability to interpret a variety of instructions furnished in written, oral, or diagram.
• Ability to identify issues and resolve problems in a timely manner both working with a group and independently, using reasoning and logic.
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships with The Trust’s stakeholders, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.
• Time management; project management; computer skills (Microsoft Office Suite); stress management skills; and math skills.
• Bi-lingual (Spanish/English and or Creole/English) desired.

Employee Behavior:
Culturally sensitive and literate; respectful; team player; organized; detail oriented; resourceful; able to work in an open office environment; people/customer service oriented; able to work in a team or group setting; able to keep abreast of current professional practices.

Tools, Equipment, Supplies and Materials:

Considerable knowledge of office practices, systems and equipment: computer, printer, copier, fax and scanner; teleconferencing equipment.

Other Requirements:
Valid Florida driver’s license with appropriate automobile insurance for occasional travel to off-site community meetings and or provider sites.

Program Metrics

Staff assigned to Program Metrics supports Programs Management Team in leading our continuous quality efforts to implement a continuous learning and improvement framework that incorporates our program metrics work and Program Professional Development. This position will work with management team ensure funded programs are developed and managed using a data-driven lens that sets priorities for improvements.

Primary responsibilities:

• Support quality improvement efforts resulting in improved programming and participant experience.
• Assist management in facilitating system-wide efforts to improve our programs metrics and track quality as an organization-wide priority.
• Assist management in implementing performance and quality initiatives that lead to positive and measurable impacts on our funded programs.
• Help establish continuous performance, quality improvement efforts and monitoring and reporting system.
• Support management in researching and designing appropriate performance and quality trainings.
• Help Coordinate performance management and quality improvement capacity building for Program staff and providers.
• Support management in the development of training and technical assistance to staff and providers regarding appropriate performance monitoring tools and data management/reporting.
• Collaborate on the design of the information technology infrastructure required to support programs performance and quality improvement system.
• Ensure needed data is collected on a timely basis, regular reports on progress are distributed, and makes recommendations for future improvements based on the data.
• Conduct written and/or verbal presentation of overall impact of our funding.
• Ensure proper reporting formats are designed to assess the impact of programs and initiatives, including steps to ensure data quality and integrity.
• Assist with the development of quality assurance and performance review tools for staff and providers.
• Support the development of training and technical assistance to funded agencies to build their capacity for continuous self-assessment and properly report required data and information to The Trust.
• Assist with presentations to The Trust board of directors and committees regarding the progress of funded programs.

Job Type: Full-time

Pay: $55,968.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: Hybrid remote in Miami, FL 33129