Program Manager, Lifespring (Transitional Youth Housing) Program

Under the general supervision of the Director of Programs, assures that all services provided to LifeSpring participants are being implemented through a housing first, youth driven wellness and recovery model that is strength-based, culturally relevant, trauma-informed, consumer driven and outcome based. Program Manager is responsible for managing the daily activities of the LifeSpring Transitional Housing Program for former foster youth (TYH/THP Plus/THPP NMD). Program Manager provides administrative oversight and training on program entry, eligibility, case management services, crisis intervention, linkage to community resources, quality assurance of documentation and service delivery and ensures contract compliance. Program Manager assures that the program will always remain youth focused, always utilizing the youth voice in program function. Oversees, coordinates and evaluates the programs overall effectiveness to ensure its consistency with the agency's purpose, approach, policies and procedures, compliance with contractual requirements and overall "best practices" utilizing evidence based practices as the preferred teaching modality. Program manager assures that all services are provided in a client-centered, trauma-informed and culturally sensitive manner that is consistent with Lifeline's philosophy and mission to build self-sufficiency. Participation in county collaborative meetings to identify service gaps, barriers and successes in order to create best practices, policies, procedures and protocols. Identifies and develops community partnerships that promotes the LifeSpring transitional housing program and Drop in Center.

Required Education and Experience

• BA in social work or related field + 3 years relevant experience required. MA preferred. Experience working with youth and young adults, specifically former foster, probation youth, and youth experiencing homelessness.
• Available for alternating evening and weekend on-call shifts for crisis intervention.
• Current California Driver's license, valid auto insurance, and reliable transportation. Willingness to use vehicle to attend meetings throughout San Diego County and transportation of youth to community activities and appointments (mileage reimbursement provided).

Knowledge, Skills, and Abilities Required:

Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.

Other Requirements

Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.

Specific Activities

• • Assures that program design and implementation of all services maintains the highest quality of care through the eyes of youth and young adults in all aspects of service from design, development and delivery. Though integration and coordination of care, stays current on research, innovative approaches and developments in the field, and disseminates "best practice" protocols.
  • Provide administrative oversight to staff.
  • Assist staff in implementing positive youth and young adult development strategies by allowing the ability to fail and try again.
  • Provides administrative supervision and training to LifeSpring staff, including orientation to the program, team meetings and evaluation of performance.
  • Assists in the recruitment, hiring, training and scheduling of LifeSpring staff.
  • Ensures quality assurance through the direct monitoring of LifeSpring staff, client satisfaction surveys, chart review, peer review and other related activities.
  • Responsible for contract compliance, reporting, goals and objectives, quality assurance system, charting, billing and documentation.
  • Engages in component and program development, implementation, and evaluation.
  • Responsible for training and compliance of HIPAA laws.
  • Oversee 24/7 on call support.
  • Provides weekly individual supervision, case consultation, and crisis management with a model of showing them, doing things with them and letting them do on their own.
  • Conduct performance evaluations to Case managers, Housing Specialists, and interns.
  • Completes other related duties as assigned

Schedule/Compensation

• Full-time, non-exempt
• Monday - Friday, 8 hours/day, on-site
• $32.29-$35.52Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EEO.