Program Manager (Interim Housing)

Company Overview
For more than 50 years, Insight Housing (IH) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, Contra Costa County, Solano County, Sacramento County, San Joaquin County, San Francisco County, and Amador County. We are proud of our team members who are very dedicated in our mission to ease and end the crisis of homelessness in our communities.

Program Overview

The Berkeley Interim Housing Program provides housing services, support and referrals for people who are homeless and at risk of homelessness in The City of Berkeley. Staff assess and triage people’s housing needs and people who are literally homeless will be offered an array of services to meet emergency housing needs and to address their longer-term housing needs. 

The Berkeley Interim Housing Program includes provision of Housing Navigation to 23 units located in the former Super 8 motel. Clients at this site will be eligible for placement in permanent housing, depending on eligibility. On-going housing navigation services ensure support towards obtaining housing, as well as assistance with Activities of Daily Living Skills (ADLs), budgeting, and linkages to community resources.

Position Summary

The Program Manager will lead the Berkeley Interim Housing Program team to locate housing, help participants navigate into housing, wrap around services to increase a participant’s wellness and to provide supportive services to sustain housing. The Program Manager will also provide supervision and support to the Berkeley Interim Housing Program staff in housing navigation, reporting, and other contractual requirements. In collaboration with the Senior Program Manager, the Program Manager will document support, conduct participant file review, and review/approve/submit temporary financial assistance (TFA) requests.  

Essential Duties and Responsibilities

• Manage 2.0 FTE Housing Navigators, 1.0 FTE Clinical Case Manager (CCM), 5.5 FTE Resident Advocates, and 1.0 FTE Program Coordinator serving participants experiencing homelessness in the City of Berkeley
• Partner with the facilities team to support a 1.0 FTE maintenance staff
• Partner with the community meals team to support a 1.0 FTE kitchen staff
• In collaboration with the Sr. Program Manager hire, train, supervise, and evaluate staff, and create and approve staff schedules and timesheets
• Provide on-call phone coverage and support to staff, when off-site. Respond to on-site emergencies and assist with coverage gaps as needed.
• In collaboration with the Sr. Program Manager, manage program and participant funds, and related reporting
• In collaboration with Sr. Program Manager prepare monthly and quarterly reports to City of Berkeley
• Manage participant intake process, assessments, housing case plans, and client satisfaction surveys
• Provide intensive housing and vocational resources assistance to participants, conducting case management sessions, and home visits
• Manage data requirements in both paper files and electronic (HMIS) case files, maintain all data tracking sheets (Participant Enrollment Log, Outreach log, Performance Measures)
• Provide information about affordable housing options, housing subsidy programs (including the Coordinated Entry and Section 8 lottery) to participants by monitoring the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions
• Develop partnerships with property managers and landlords throughout Alameda County and maintain a database of landlords and available properties
• Assist participants with review of lease agreements, TFAs, and ensure that the IH TFA process is managed effectively meeting all documentation requirements within prescribed deadlines
• Work closely with other agency staff to ensure consistency in philosophical and practice approaches to services
• Develop and maintain relationships with all local Housing Authorities in Alameda County  
• In collaboration with the Sr. Program Manager, develop and deliver presentations, about the program and outcomes, when requested
• Work in collaboration with Alameda County Homestretch staff to secure permanent housing vouchers
• Provide leadership to staff in emergency situations
• Attend the bi-weekly By Name List meetings locally and, when necessary, regionally 
• Coordinate and act as agency representative with all Housing Team community partnerships 
• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy
• Attend and participate in all assigning trainings and meetings
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices
• Complete and submit own timesheets and approve staff timesheet in a timely and accurate manner
• Work within the framework of Insight Housing’s Code of Conduct
• Perform other tasks as assigned by supervisor

Qualifications, Skills and Abilities

• Bachelor’s degree in Social Services or related field, or equivalent combination of education, training, and experience
• At least 2 years of experience in case management, real-estate, property management, or housing support. Prior experience working with Veterans, homeless and low-income individuals, strongly preferred
• Prior supervisory experience, preferred
• Commitment to serving homeless individuals. Have a clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency and other mental health issues
• Familiarity with evidence based best practices such as housing first, trauma informed care, harm reduction, and motivational interviewing
• Experience with Rapid Re-Housing preferred
• Must be able to conduct participant home visits on their own, comfortable visiting participants/homes with large dogs, poor housekeeping
• Proficiency in Microsoft Office, email, internet, and calendaring applications, experience with HMIS, strongly preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet   deadlines
• Ability to maintain professional conduct, attitude, and appearance at all times

Special Requirements

• This position requires frequent driving.  A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal and credit records clearance.

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, language, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation: $72,000/year