Program Manager - Integrated Services Model (Ism)

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ROLE SUMMARY:

The Integrated Services Model (ISM) Program Manager acts as a primary liaison between the Director and ISM staff, and ensures the efficient day-to-day operations of the program at White Memorial Hospital.

ESSENTIAL FUNCTIONS:

• Responsible for the overall management and implementation of new ideas and improvements of the ISM program. This includes oversight of outreach, Peer-based Enhanced Services, and Linkage and Advocacy (PESLA).
• Coordinates the provision of wellness services to improve the community’s understanding of the connection between physical and mental well-being and to improve access to culturally sensitive integrated mental health, physical health, and substance abuse treatment options.
• Works collaboratively with the Director and Assistant Director of Outpatient Services at Leimert Park to manage day-today operations to ensure program and contract compliance.
• Supports the development of program policies, procedures and workflows.
• Directly supports the recruitment, selection, training, supervision, and evaluation of direct service staff.
• Communicates with Department of Mental Health and program partners for purposes of collaboration regarding referrals for the program as well as attending partner and community meetings.
• Coordinates regular team meetings with a multidisciplinary team at Wellnest to review their existing caseload, discusses new and ongoing clients, and provides feedback about client activities in the recovery process.
• Identifies opportunities and coordinates participation in community health fairs/community events to create access and linkage to ISM services.
• Builds partnerships with community resources including non-traditional resources like Zumba classes to promote ISM services and promote exchange of information and resources.
• Assists in the development of culturally competent educational/outreach material, such as flyers and brochures to reduce stigma and to provide guidance for those seeking both general information on health-related topics and further support in receiving healthcare services.
• Identifies, recruits, screens and enrolls individuals/families from the underrepresented ethnic population community into the ISM program, including individuals/families that have a history of dropping out of services.
• Identifies and develops initiatives to promote patient satisfaction and advocacy efforts.
• Assists in development of tracking and evaluation system to assess the impact of the outreach staff on patient referrals to the clinic.
• Completes other duties, as assigned.

REQUIRED QUALIFICATIONS:

Minimum of a master’s degree or equivalent (MSW, MA, Ph.D., PsyD, or MS) plus clinical experience and/or training directly related to adolescent counseling required. Bilingual Spanish speaking ability is required.

Current registration with licensing board is required and at least two (2) years post-licensure experience in supervising is preferred. A minimum of two (2) years of administrative experience in implementing and supporting programs is preferred.

CONDITIONS OF EMPLOYMENT:

Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company. In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice. Proof that you will be fully vaccinated against COVID-19 and boosted per eligibility guidelines by your employment start date. Per the CDC and Department of Public Health, individuals are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen). The Company will provide exemptions in accordance with applicable law.

WORKING CONDITIONS:

Employee regularly works out in the field and in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

REASONING ABILITY:

• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public.
• Ability to read, analyze and interpret manual and office documents.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions where only limited standardization exists.
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts.
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints.
• Ability to be flexible and adapt to changing work demands.
• Maintain high level of concentration and attention to detail for extended periods of time.
• Ability to respond effectively to sensitive inquiries or complaints.
• Maintain a high level of ethical and professional standards in accordance with agency and community policy.

PHYSICAL DEMANDS:

• Ability to talk or hear in order to give and receive information and instructions.
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms.
• Ability to use computer keyboard up to 50% of the day.
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.
• Lift and/or move up to 25 pounds.
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.

This description is only intended to illustrate the duties, responsibilities and requirements for it. It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

COMPENSATION AND BENEFITS

• Annualized Salary Range: $88,243 to $99,150
• Wellnest offers $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans, as well as an employer-paid $100,000 life insurance and long-term disability policy.
• Wellnest employees benefit from an employer-sponsored 401(k) company match, dollar for dollar, up to 4%, and a profit-sharing contribution benefit of up to 5%.