Program Manager - Crisis Housing (Ft)

• Along with the Associate Director of Interim Housing, develop, review, and revise, as necessary all programmatic policies and procedures in keeping with program requirements.
• Oversee service delivery, consulting regularly with the Associate Director of Interim Housing regarding quality control issues to maintain the highest standard of services.
• Responsible for the achievement of program goals and adherence to program-related contract requirements.
• Meet grant objectives and adhere to grant requirements.
• Monitor program compliance with all policies and required procedures including habitability standards.
• Coordinate outreach and collaboration efforts with community partners including landlords.
• Generate, analyze and distribute program reports on a weekly, monthly, quarterly and annual basis.
• Create systems and procedures for the ongoing review of participant files to ensure contract compliance.
• Coordinate and manage food deliveries, distributions and special dietary needs of participants in interim housing.
• Responsible for coordinating internally with other UBH programs to ensure integration and leverage other resources within the organization. 
• Respond, mitigate and systematically track all incidents and emergencies.
• Develop a systematic manner to monitor and report on enrollments, occupancy, outcomes, housing placements, lengths of stay and exits.
• Responsible for ensuring seamless client and process flows and a high level of customer service for participants. 
• Ensure quality assurance for programs including service quality, documentation, and facilities. 
• Responsible for preparation for audits, program monitoring, and other related matters.
• Complete performance evaluations and address any performance issues as needed. 
• Work collaboratively with program management staff to ensure performance targets are met.
• Ensure HMIS data is accurate and up-to-date and that HMIS protocols are observed by staff.
• Ensure program files are complete with all the required documentation; act as point of contact during monitoring visits by funders.
• Develop collaborative relationships with other service providers, police and public safety officers and/or any other community resources.
• Participate in appropriate contract related meetings.
• Participate in other UBH community, administrative and fundraising activities as necessary.
• Report suspected child abuse and/or neglect and follow up on all such reports.
• Recruitment and supervision of social work interns.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Other duties and responsibilities as assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (3 years).
• Minimum of three years’ management and supervisory experience.
• Experience working with the homeless population. 
• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including participants, community, and other staff.  Must have excellent administrative and organizational skills.
• Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
• Demonstrated ability to manage and supervise professional and para-professional staff while handling multiple tasks and relating to diverse groups.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written communications skills required to maintain quality documentation.
• Strong problem solving skills required and must be a common sense thinker who can be a quick decision maker when necessary.
• Must display professionalism and leadership qualities.
• Experience using a data management system to record client information and interactions.
• Employment is contingent on completion of satisfactory background check.
• Valid California Driver’s License and proof of auto insurance.
• TB Test Clearance (upon hire).

Upward Bound House (UBH) is a nonprofit organization whose mission is to eliminate homelessness among families with children by providing housing, supportive services, and advocacy. The organization carries out this mission by operating programs that provide both temporary and permanent housing resources to homeless and at-risk of becoming homeless families, as well as supportive services in employment, education, health, and wellness. UBH’s integrated programs provide clients with intensive and coordinated access to services according to the nature of their needs.