Program Manager

New Day, Inc is looking for a Program Manager to work in our Therapeutic Group Homes. This position involves overseeing the daily operation of a six to eight bed group home for youth ages 9 to 17 with mental health and behavioral challenges.

This is a full-time, 40 hour per week position. The shift is 12pm-8pm; Friday-Tuesday, with Wednesdays and Thursdays off. Due to the nature of our work, it is required that candidates be flexible. Each month requires one week of on-call coverage.

RESPONSIBLE TO: Residential Team Lead

RESPONSIBILITIES: The Program Manager is responsible for overseeing the daily operations of the therapeutic youth group home(s), ensuring a safe and supportive environment for participants, and aligning program activities with the organization's mission and objectives. This role involves supervising staff, coordinating with clinical teams, and providing therapeutic interventions as needed.

FLSA STATUS: Non-Exempt

MAJOR FUNCTIONS:

1. Maintain a safe, secure, and orderly environment within the assigned lodge.

2. Develop and prepare all weekly and monthly reports in coordination with the Lead Clinical, including any initial assessments and interim reports as needed.

3. Provide transportation for participants to and from medical clinics when needed for acute care.

4. Ensure adequate facilities, equipment, supplies, and other resources are available for program operation in conjunction with the Lead Youth Care Specialist.

5. Collaborate with the Residential Team Lead and Lead Clinical Staff to ensure the correct exchange of information between the placing agency’s internal treatment team members and New Day treatment team members. This includes ensuring that documentation from each party is included in the clinical record and that appropriate forms are filled out to meet the service needs of the youth.

6. Facilitate the transfer of clinical records in a confidential manner and provide clinical records, or portions thereof, to appropriate external agencies confidentially.

7. Train Youth Care Specialists, ensuring their participation in all company training and coordinating their development, including check-ins during shadow shifts, coaching, training, and skill set enhancement, with a focus on safety, appropriate behavior, role modeling, and social/recreational creativity.

8. Conduct therapeutic interventions with residents under the supervision of lead clinical staff. Minimum of 75 minutes per youth per week.

9. Objectively chart assigned participant’s progress in DAP format.

10. Plan and organize weekend activities with approval from the Residential Team Lead.

11. Facilitate weekly treatment team meetings to provide input regarding youth and their needs within the treatment milieu.

12. Inventory and monitor participant medication counts, ensuring adherence to the medication policy by all staff.

13. Assume on-call duties during scheduled weeks.

14. Conduct performance reviews for all lodge-assigned Youth Care Specialists.

15. Other duties as assigned by Supervisor and New Day, Inc. administration.

SUPERVISORY RESPONSIBILITIES: Under the direction of the Residential Team Lead, directly supervise staff employed as Youth Care Specialists and the daily operations of the unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: Familiarity with word processing and computer applications, including but not limited to Word, Excel, Microsoft Teams, Zoom, Email, and Cellphone applications. Strong managerial and training skills. Ability to maintain a high degree of confidentiality and demonstrate diplomacy and tact.

EDUCATION AND/OR EXPERIENCE: Bachelor's degree in a human service field or a minimum of 6 years of human services experience for those without a degree. Preferred experience with seriously emotionally disturbed and chemically dependent populations.

LANGUAGE SKILLS: Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write reports and correspondence. Ability to effectively present information and respond to questions from individuals and groups.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS: Must maintain current certifications in Non-violent crisis intervention, CPR, and First Aid. Must have a valid Montana driver’s license with an insurable driving record.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear; stand; walk; sit. The employee is occasionally required to use hands or fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. This position may require the use of safe, non-injurious physical interventions (in the scope of CPI training) to maintain safety.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This is a non-smoking environment.

This is a full-time, 40 hours per week position. The shift for this position is 12pm-8pm: Friday-Tuesday, with Wednesdays and Thursdays off. Due to the nature of our work, it is required that candidates be flexible. Each month requires one week of on-call coverage.

Job Type: Full-time

Pay: $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call
• Overtime

Application Question(s):

• Do you have any experience working with seriously emotionally disturbed or chemical dependent populations?

Education:

• Bachelor's (Preferred)

Experience:

• Human Services: 6 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person