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Form of workJob Description
At WCA, we are committed to employee empowerment, team building, and good work/life balance. We do our best to make sure that all our employees have the tools, knowledge, and support they need to enjoy a rewarding career with us.
JOB SUMMARY:
Working with a high degree of autonomy, the Program Director accepts responsibility and accountability for the operation, management and strategic growth of the Wound Care Program. He/she follows hospital policies and procedures where applicable. The Program Director complies with and supports the philosophy, standards, mission, goals and objectives of both the hospital and Wound Care Advantage.
The Program Director works collaboratively with the Physicians, Clinical Coordinator/Clinical Nurse Manager (CC), HBO Technician and wound center staff to provide consistent, quality care for patients with wounds. He/she is responsible for establishing and maintaining effective relationships with referring physicians and hospital personnel who are integral to the operation of the wound program.
TASKS, DUTIES, AND RESPONSIBILITIES
OPERATIONAL OVERSIGHT
1. Provide daily management and oversight of all aspects of the wound program.
2. Continuously analyze data and processes to ensure efficient operation and performance of the center.
3. In conjunction with the CC, monitor clinic flow to ensure efficient productivity.
4. Develop departmental plans, goals and objectives in accordance with hospital and WCA policies and procedures.
5. Collaborate with the Physicians and CC to provide appropriate wound service coverage in the center.
REVENUE CYCLE MANAGEMENT
1. Assist with the development of the wound program’s budget and manage it to maximize program profitability. Addresses variances appropriately.
2. Manage and coordinate all revenue cycle components including scheduling, registration, clinical coverage/treatment, documentation, billing, collections and denials.
3. Monitor and analyze financial reports affecting financial performance of the wound program and prepare reports for hospital C-Suite.
4. Coordinate with auditing and clinical team to ensure documentation supports reimbursement.
5. Stay current with LCD and CMS changes in reimbursement and provide appropriate
notice/education to staff and physicians.
RELATIONSHIPS
1. Integrate effectively into hospital organization.
2. Build and maintain relationships with hospital administration and departments affecting the wound program.
3. Meet regularly with hospital leaders regarding performance of program.
4. Participate in hospital meetings and activities as appropriate to encourage collaboration of the wound center with other departments.
5. Develop and maintain strategic and effective working relationship with Physicians and wound center staff.
LEADERSHIP (HR)
1. Recruit, hire, manage and train wound center personnel in accordance with WCA and hospital’s HR Department.
2. Conduct regular meetings with Physicians and Staff.
3. Provide consistent and timely feedback to manage goals and expectations.
4. Prepare and deliver performance evaluations in accordance with WCA and Hospital process.
5. Participate in hospital committees/meetings as appropriate.
6. Work collaboratively with the Clinical Coordinator, HBO Tech and Medical Director to ensure accurate and timely patient care and documentation.
7. Monitor patient and referring physician satisfaction. Develop strategic solutions to problems that arise.
8. Ensure compliance with Joint Commission and other regulatory agencies.
9. Monitor program operations to ensure patient safety.
COMMUNITY EDUCATION
1. Utilize WCA and Hospital resources to develop a center specific Community Education (CE) plan.
2. Develop and maintain key relationships with referral sources.
3. Execute CE plan and document/track activities to report to WCA and Hospital leadership and be able to manage trends and changes in the market.
4. Persuade and manage Medical Director and Panel Physicians to participate in CE activities and be a program advocate.
5. Dedicate the number of hours in the field executing CE plan as agreed upon with WCA and Hospital leadership.
QUALIFICATIONS
- Bachelor’s Degree, preferably in Business Administration or health related field.
- 3-5 years Experience in Healthcare Management preferred.
- Fully vaccinated against the Covid-19 virus in accordance with Federal CDC and State/Local regulatory guidance.
- Knowledge of Wound Related products and procedures preferred.
- Computer Skills: Basic PC knowledge, Microsoft Word, Excel and PowerPoint.
- Experience in employee management preferred.
- Marketing/Sales experience preferred.
- Knowledge in wound care and hyperbaric medicine preferred.
****In order to be considered for this position, candidates MUST include a cover letter. Candidates who do not include a cover letter WILL NOT be considered.
WHAT CAN WE DO FOR YOU?
- Multiple health plan options for you and your dependents.
- Excellent Company Culture that Promotes Work Life Balance
- Advancement and Growth Opportunities
- On the Job Training
- Opportunities for Educational Reimbursement
- Generous Time Off package, including: Up to 9 Days of Paid Sick Leave, 3 weeks of PTO, 7 Paid Holidays per year, 5 Float days per year, and 4 Volunteer Days.
- Additionally, a company, we are pro-active members of the community, and offer our FT employees 4 volunteer days per year. Get paid to contribute to a cause you believe in!
- Employee Assistance Program- We understand that life happens, our EAP program offers real support for real life problems.
- …and so much more!
Check out our Blog link below to learn more about why you want to work with us!
https://thewca.com/2022/04/13/the-best-place-to-work-in-wound-care/
