Program Coordinator

CCA partners with the Commonwealth of Massachusetts to provide supportive temporary emergency shelter to families under the Executive Office of Housing and Livable Communities’ Emergency Assistance program. Our shelter program is part of the Commonwealth’s response to a rapidly growing number of unhoused families, including thousands of families migrating from Haiti due to natural disasters and civil unrest, whose primary language is . CCA and our partners provide linguistically and culturally appropriate case management and nurse triage support, connecting families with services such as insurance, health care, nutrition assistance, schools, daycare, immigration legal aid, as well as pathways to work and housing navigation.

The Program Specialist, Family Emergency Shelters, provides project management, operational and data management support to ensure successful operation of the family emergency shelter program. They will schedule and organize meetings, develop program materials such as presentations, flyers, and tools and maintain program files. They will support team leadership to assess equipment and supply needs at sites across Massachusetts, and manage timely efficient procurement and distribution. They will perform data entry (eg for program rosters), review and monitor data quality, analyze data, run reports in various systems and present it to team leadership. They support CCA’s family shelter central leadership team to develop and implement standardized onboarding and training, policies and procedures, facilitate sharing of best practices, and manage performance across sites.

Required Education:

• Associate's Degree

Desired Education:

• Bachelor's Degree
• Master's Degree in a related field

Required Experience:

• Minimum 5 years of relevant experience required (eg in shelters, health care or social services)
• Minimum 3 years administrative experience (project management, materials development eg presentations)
• Minimum 1 year develop and managing budgets

Desired Experience:

• Experience with housing navigation in Massachusetts.
• Experience working in family shelters.
• Experience working with individuals that have recently immigrated to the US, particularly from Haiti.

Required Knowledge, Skills & Abilities:

• Requires excellent interpersonal skills in order to communicate and work with staff and external partners of all skill and experience levels
• Demonstrated ability to identify problems and opportunities for improvement and develop plans for resolution.
• Must be able to work collaboratively and create an atmosphere of trust and respect within project teams and with external partners
• Must be highly organized and self-directed with a proven ability to work with supervision on departmental and cross-functional projects of a diverse nature
• Computer skills: intermediate Excel skills including pivot tables, lookup functions, etc. and an interest in continued learning in Excel functions; intermediate skills in other Microsoft Office suite products.
• Must be able to exercise a high level of diplomacy to recognize politically sensitive issues
• Ability to multi-task and switch gears quickly / effectively
• Ability to take personal initiative and work independently, as well as part of a team
• Reliable transportation and ability to travel throughout Massachusetts

Required Language(s):

• English

Desired Language(s):

• Bilingual (Haitian Creole or Spanish)

Required Other:

• Valid driver's license and reliable access to a vehicle.

Job Types: Full-time, Temporary

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Stoughton, MA 02072: Relocate before starting work (Required)

Work Location: In person