Quality Program Coordinator

Project Coordinator, Quality

Martha's Vineyard Hospital and Mass General Brigham MGB

Reporting to the Senior Manager of Safety, Risk & Patient Family Relations, and the Senior Manager of Quality and Clinical Compliance. The Quality Team Project Coordinator provides project coordination and support for the Quality Department, ensuring timely communication and efficient operations. Collaborating with stakeholders across the organization, the incumbent plays a vital role in patient safety, regulatory compliance, and continuous quality improvement initiatives.

 This position will be hybrid, onsite and remote. 

Project Management:

   Lead and manage various quality and safety programs, including performance improvement initiatives, patient advocacy and engagement projects, and regulatory compliance assessments.

   Conduct program gap assessments, develop implementation plans, and monitor progress towards objectives.

   Track and manage quality and safety reports, ensuring compliance with departmental and hospital standards.

Patient Safety and Regulatory Compliance:

   Collaborate with the Quality Department and hospital leadership on various patient safety initiatives, including the Culture of Safety program and educational programs for staff.

   Facilitate regulatory compliance readiness efforts, serve as a resource during inspections, and manage the Ellucid Policy Management System.

   Present quality and safety data to stakeholders and support reporting requirements.

Coordination and Communication:

   Coordinate and schedule diverse meetings, including daily huddles, multidepartment gatherings, and family meetings.

   Manage departmental communication channels, including broadcast alerts, quarterly newsletters, and internal publications.

   Liaise with various stakeholders, including clinical and non-clinical staff, eCare teams, and patient advocacy groups.

   Triages patient complaints & grievances submitted through the Patient Relations line, letters, emails, and other electrical sources i.e. National Research Corporation (NRC) Patient Experience Surveys.

   Receives and responds to letters, telephone calls, staff referrals and walk-ins, relating to patient's problems, complaints, regarding their hospital treatment, in-patient and outpatient services. 

   Ensure accurate and timely communication of information across all levels of the organization.

Clinical Process Improvement:

   Collaborate with clinical teams to identify and implement process improvement initiatives aimed at enhancing patient care quality and safety.

   Lead and facilitate clinical PI teams, providing data management support and presenting improvement results.

   Update quality and safety dashboards for hospital and departmental oversight.

Administrative Support:

   Provide administrative support for legal proceedings, including notices and subpoenas.

   Manage BORIM safety and quality reports and responses.

   Assist with event reviews, scheduling conference rooms, and general administrative tasks as needed.

All Other Duties as Assigned

#LI-Hybrid

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor's degree preferred.
• Minimum 3 years of experience in healthcare or administrative support (relevant experience/training will be considered).
• Strong interpersonal, communication, and organizational skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficient in data analysis and presentation.
• Experience with quality improvement methodologies and regulatory compliance requirements preferred.
• Excellent judgment and problem-solving skills.
• Ability to work independently and as part of a team.