Program Coordinator Ii

Position Details
Position Information
Recruitment/Posting Title
Program Coordinator II
Job Category
Staff & Executive - Administrative & Support
Department
RBS - Undergraduate Nwk
Overview
Posting Summary
Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Program Coordinator II. Reporting to the Assistant Deans of the Rutgers Business School, Undergraduate - Newark (RBS-Newark) program. The position is primarily responsible for overseeing the front desk operations for the RBS-Newark Student Services Office.
This position is responsible for and not limited to the following key duties.

• Answering and addressing common concerns and questions for students and visitors who enter the office (triage)
• Provides referrals and direct questions to appropriate offices/individuals, answering the office's phone line, replying to inquiries that come to the general office email account
• Assists with providing content and information for the office's online chatbot and ensuring the program's website stays up-to-date and accurate
• Manages the program's social media accounts
• Provides high-level administrative support to the Assistant Deans, Student Counselors, and the other Program Coordinators by assisting with the coordination and administration of various tasks and projects as directed, and specifically the RBS Student Ambassadors
• Executes other duties as assigned throughout the year demonstrating the capability to learn new information, understand it and use that information to effectively create positive change.

Due to the nature of this position and its open location, this person must maintain an organized and confidential area. This position requires occasional evening and weekend hours, and occasional travel to New Brunswick
Position Status
Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
This position requires a fully on-site work arrangement.
FLSA
Nonexempt
Grade
03
Position Salary
Annual Minimum Salary
48372.000
Annual Mid Range Salary
60147.000
Annual Maximum Salary
71921.000
Standard Hours
37.50
Union Description
URA-AFT Administrative
Payroll Designation
PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
ABP
Qualifications
Minimum Education and Experience

• Requires a bachelor's degree or an equivalent combination of education and/or experience demonstrating knowledge and understanding of office administration, organization, and coordination.

Certifications/Licenses
Required Knowledge, Skills, and Abilities

• Requires strong customer service and communication skills, along with proficient computer literacy, specifically Microsoft Excel, Word, PowerPoint, mail merge, and website content editing
• Must be able to manage multiple tasks with frequent interruptions as the position is located in a high-volume foot-traffic area

Preferred Qualifications

• Excellent customer service experience is preferred, ideally in a student/academic service and/or in a higher educational institution

Equipment Utilized

• Micrsoft Office Suite: Word (for standard word processing,) PowerPoint (for presentations,) Access (for data management,) and Excel (for report production.)
• University audit program (Degree Navigator), a large number of documents (PDF and DOC) utilized both by us and the SAS-N Dean's Office, and New Jersey Transfer

Physical Demands and Work Environment

• Requires occasional evening and weekend hours, and occasional travel to New Brunswick

Special Conditions
Posting Details
Posting Number
24ST0034
Posting Open Date
01/19/2024
Special Instructions to Applicants
Regional Campus
Rutgers University-Newark
Home Location Campus
Rutgers University-Newark
City
Newark
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement